Hp Laptop 15-bs0xx 2a354n
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HP 15 Laptop PC (Intel) HP 15g Laptop PC HP 15q Laptop PC Maintenance and Service Guide
© Copyright 2017 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. ed trademarks of the Microsoft group of companies. In accordance with Microsoft’s policy, HP does not the Windows 8 or Windows 7 operating system on products configured with Intel and AMD 7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on http://www..hp.com. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2017 First Edition: April 2017 Document Part Number: 923865-002
Product notice
Software
This guide describes features that are common to most models. Some features may not be available on your computer.
By installing, copying, ing, or otherwise using any software product preinstalled on this computer, you agree to be bound by the of the HP End License Agreement (EULA). If you do not accept these license , your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details. To access the latest guides or manuals for your product, go to http://www.hp.com/ , and select your country. Select Find your product, and then follow the on-screen instructions.
For any further information or to request a full refund of the price of the computer, please your seller.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an ading optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the -accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
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Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer .................................................................................................................... 11 Right side ............................................................................................................................................................. 11 Left side ............................................................................................................................................................... 12 Display ................................................................................................................................................................. 13 Keyboard area ...................................................................................................................................................... 14 TouchPad ........................................................................................................................................... 14 Lights ................................................................................................................................................. 15 Button ................................................................................................................................................ 16 Special keys ....................................................................................................................................... 17 Action keys ........................................................................................................................................ 18 Bottom ................................................................................................................................................................. 19 Labels ................................................................................................................................................................... 20 3 Illustrated parts catalog .............................................................................................................................. 21 Computer major components .............................................................................................................................. 21 Display assembly subcomponents ...................................................................................................................... 26 Cables ................................................................................................................................................................... 28 Mass storage devices ........................................................................................................................................... 29 Miscellaneous parts ............................................................................................................................................. 30 4 Removal and replacement procedures preliminary requirements .................................................................... 33 Tools required ...................................................................................................................................................... 33 Service considerations ......................................................................................................................................... 33 Plastic parts ....................................................................................................................................... 33 Cables and connectors ...................................................................................................................... 33 Drive handling ................................................................................................................................... 34 Grounding guidelines ........................................................................................................................................... 34 Electrostatic discharge damage ........................................................................................................ 34 Packaging and transporting guidelines .......................................................................... 35 Workstation guidelines ................................................................................ 35 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37 Component replacement procedures .................................................................................................................. 37 Battery ............................................................................................................................................... 38
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Optical drive ....................................................................................................................................... 40 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 43 Component replacement procedures .................................................................................................................. 43 Display subcomponents (bezel, , camera) ............................................................................... 43 Rubber feet ........................................................................................................................................ 47 Bottom cover ..................................................................................................................................... 49 WLAN module .................................................................................................................................... 52 Memory module ................................................................................................................................ 54 Optical drive connector board ........................................................................................................... 56 Hard drive and hard drive connector board ...................................................................................... 57 M.2 solid-state drive adapter bracket and connector board ............................................................ 60 Solid-state drive (SSD) ...................................................................................................................... 62 RTC battery ........................................................................................................................................ 63 Speakers ............................................................................................................................................ 64 USB board .......................................................................................................................................... 65 Fan ..................................................................................................................................................... 66 Heat sink assembly ........................................................................................................................... 68 TouchPad button board ..................................................................................................................... 72 System board .................................................................................................................................... 73 Display assembly ............................................................................................................................... 76 Power connector cable ...................................................................................................................... 87 Power button board .......................................................................................................................... 88 Cable locations .................................................................................................................................. 89 Top cover/keyboard ........................................................................................................................... 90 7 Using Setup Utility (BIOS) ............................................................................................................................. 91 Starting Setup Utility (BIOS) ................................................................................................................................ 91 Updating Setup Utility (BIOS) .............................................................................................................................. 91 Determining the BIOS version ........................................................................................................... 91 ing a BIOS update .............................................................................................................. 92 8 Backing up, restoring, and recovering ........................................................................................................... 93 Creating recovery media and backups ................................................................................................................ 93 Creating HP Recovery media (select products only) ......................................................................... 93 Using Windows tools ........................................................................................................................................... 94 Restore and recovery ........................................................................................................................................... 95 Recovering using HP Recovery Manager ........................................................................................... 95 What you need to know before you get started ............................................................. 95 Using the HP Recovery partition (select products only) ................................................. 96
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Using HP Recovery media to recover .............................................................................. 96 Changing the computer boot order ................................................................................ 97 Removing the HP Recovery partition (select products only) ......................................... 98 9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 99 ing HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 99 10 Specifications .......................................................................................................................................... 101 Computer specifications .................................................................................................................................... 101 39.6-cm (15.6-in) display specifications .......................................................................................................... 102 Hard drive specifications ................................................................................................................................... 103 M.2 solid-state drive specifications .................................................................................................................. 104 DVD±RW SuperMulti DL Drive specifications .................................................................................................... 105 11 Power cord set requirements .................................................................................................................... 107 Requirements for all countries .......................................................................................................................... 107 Requirements for specific countries and regions ............................................................................................. 108 12 Recycling ................................................................................................................................................ 111 Index ........................................................................................................................................................... 113
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1
Product description HP 15 Laptop PC, model numbers: 15-bs0xx HP 15g Laptop PC, model numbers: 15g-br0xx HP 15q Laptop PC, model numbers: 15-bu0xx Category
Description
Product name
HP 15 Laptop PC (Intel)
7th gen Dis
7th gen UMA
6th gen Dis
6th gen UMA
7th gen Pent UMA
Pent Dis
Pent/Ce l UMA
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* Model numbers: 15-bs0xx HP 15g Laptop PC * Model numbers: 15g-br0xx HP 15q Laptop PC * Model numbers: 15q-bu0xx
Processor
7th generation Intel® Core™ processors Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4-MB L3 cache, 2133-MHz, dual, 15W) Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
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Intel Core i3-7130U (2.7-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
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Intel Core i3-7100U (2.4-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
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6th generation Intel Core processors
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Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
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Intel Pentium® and Celeron® processors
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Intel Pentium 4415U (1.6-GHz, turbo up to 2.3 GHz, 2-MB L3 cache, 2133-MHz, quad, 15W)
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Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W) Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz, 2-MB L3 cache, 1600-MHz, dual, 6W) Graphics
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Internal graphics
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Intel HD Graphics 620
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Intel HD Graphics 610
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1
Category
Description
7th gen Dis
7th gen UMA
Intel HD Graphics 520
6th gen Dis
6th gen UMA
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7th gen Pent UMA
Intel HD Graphics 405 (Pentium only)
Pent Dis
Pent/Ce l UMA
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Intel HD Graphics 400
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Switchable discrete graphics
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AMD Radeon M520 R17M-M1-30 with 2048 MB of dedicated video memory (not ed on Celeron)
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HD Decode, DX12, and HDMI
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits, Touch-On (TOP)
Memory
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39.6-cm (15.6-in), full high-definition (FHD), white light-emitting diode (WLED), SVA, anti glare (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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Two non-customer-accessible/upgradable memory module slots (Intel Core processors)
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DDR4-2133 dual channel (DDR4-2400 bridge to DDR4-2133)
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s up to 16 GB of system RAM in the following configurations:
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16384-MB total system memory (8192×2)
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12288-MB total system memory (8192×1) + (4096×1)
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8192-MB total system memory (8192×1) or (4096×2)
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6144-MB total system memory (4096×1) + (2048×1)
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4096-MB total system memory (4096×1)
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One non-customer-accessible/upgradable memory module slot
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Chapter 1 Product description
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Category
Hard drives
Description
Pent Dis
Pent/Ce l UMA
DDR3L-1600 single channel
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s up to 8 GB of system RAM in the following configurations:
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8192-MB total system memory (8192×1)
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4096-MB total system memory (4096×1)
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2048-MB total system memory (2048×1)
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7th gen UMA
6th gen Dis
6th gen UMA
7th gen Pent UMA
s 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.2-mm (.28in) thicknesses
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for SSD + HDD (not ed on Pentium/Celeron)
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for m.2 SATA SSD
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Single hard drive configurations:
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2-TB, 5400 rpm, 9.5 mm or 7.2-mm
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1-TB, 5400 rpm, 9.5 mm or 7.2 mm
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500-GB, 5400 rpm, 7.0-mm
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eMMC configurations: ●
128 GB
M.2 SATA-3 configurations (value): ●
256 GB
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128 GB
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M.2 SATA-3 configurations (TLC): ●
512 GB
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256 GB
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128 GB
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Dual storage configurations
Optical drive
7th gen Dis
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256 GB Value SSD + 1 TB HDD
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128 GB Value SSD + 1 TB HDD
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Fixed, serial ATA, 9.0-mm tray load
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DVD+/-RW Double-Layer writer
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s zero power optical drive
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s M-disc
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s configuration without optical drive
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3
Category
Description
7th gen Dis
7th gen UMA
6th gen Dis
6th gen UMA
7th gen Pent UMA
Pent Dis
Pent/Ce l UMA
Camera
HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second
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HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second
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Single digital microphone
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Dual speakers
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HP Audio Control
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Ethernet
Integrated 10/100/1000 network interface card (NIC)
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Wireless Network
Integrated wireless options with single antenna (M.2/PCIe):
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Compatible with Miracast-certified devices
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for the following WLAN formats:
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Mic
Audio
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Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
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Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
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Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
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Integrated wireless options with dual antennas (M.2/PCIe):
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Compatible with Miracast-certified devices
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for the following WLAN formats:
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Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro)
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Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
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HP Multi-Format Digital Media Reader
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SD/SDHC/SDXC
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Push-pull insertion/removal
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Internal Card
One M.2 slot for SSD
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One M.2 slot for WLAN
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Ports
HDMI version 1.4b ing 1920 ×1080 @ 60Hz
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Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
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External media card
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Chapter 1 Product description
Category
Keyboard /pointing devices
Power
Description
7th gen Dis
7th gen UMA
6th gen Dis
6th gen UMA
7th gen Pent UMA
Pent Dis
Pent/Ce l UMA
RJ-45 (Ethernet)
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USB 3.0 (2 ports; left side)
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USB 2.0 (1 right side)
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AC Smart Pin adapter plug
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Headphone/line out and microphone/line in combo jack
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Full-size textured, island style keyboard with numeric keypad
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Full size, UV paint, island-style, backlit keyboard with numeric key pad
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TouchPad with multi-touch gestures enabled
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TouchPad taps enabled by default
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TouchPad s Modern Trackpad Gestures
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AC adapters
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65-W EM
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65-W
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45-W
Operating system
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1 meter power cord
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Batteries (cylindrical)
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4-cell, 41-Whr Li-ion battery
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3-cell, 31-Whr Li-ion battery Security
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fTPM 2.0
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Kensington Security Lock
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Preinstalled
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Windows 10
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Windows 10 Professional
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For Developed Market (ML):
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Windows 10 Home ML
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Windows 10 Home Plus ML
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For Emerging Market (EM/SL):
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Windows 10 Home EM/SL
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Windows 10 Home Plus EM/SL
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Windows 10 Home Value NB EM/SL
5
Category
Description
7th gen Dis
7th gen UMA
6th gen Dis
6th gen UMA
Windows 10 Home Value NB Select Geo EM/SL
Pent Dis
Pent/Ce l UMA
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For China Market:
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PP Windows 10 Home High End China Language Edition
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PP Windows 10 Home China Language Edition
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For APJ SEAP Market (EM/SL):
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SEAP Windows 10 Home EM/SL
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SEAP Windows 10 Home Plus
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FreeDOS 2.0
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SEAP Windows 10 Home Value Notebook Service
7th gen Pent UMA
End- replaceable parts
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AC adapter
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Battery
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Optical drive
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HP 15 Laptop PC, model numbers: 15-bs1xx HP 15g Laptop PC, model numbers: 15g-br1xx HP 15q Laptop PC, model numbers: 15-bu1xx Category
Description
Product name
HP 15 Laptop PC (Intel)
8th gen Dis
8th gen UMA
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* Model numbers: 15-bs1xx HP 15g Laptop PC * Model numbers: 15g-br1xx HP 15q Laptop PC * Model numbers: 15q-bu1xx Processor
8th generation Intel® Core™ processors Intel Core i7-8550U (1.8-GHz, turbo up to 4.0 GHz, 8-MB L3 cache, 2400MHz, quad, 15W)
Graphics
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Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 6-MB L3 cache, 2400MHz, quad, 15W)
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Internal graphics
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Intel UHD Graphics 620
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Switchable discrete graphics
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Chapter 1 Product description
Category
Description
8th gen Dis
AMD Radeon M520 R17M-M1-30 with 2048 MB of dedicated video memory
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HD Decode, DX12, and HDMI
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, slim 3.2 mm, eDP; typical brightness: 200 nits, touch-on (TOP) touch solution with bezel, multitouch enabled
Memory
Hard drives
8th gen UMA
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39.6-cm (15.6-in), full high-definition (FHD), white light-emitting diode (WLED), SVA, anti glare (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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Two non-customer-accessible/upgradable memory module slots (Intel Core processors)
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DDR4-2400 dual channel
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s up to 16 GB of system RAM in the following configurations:
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16384-MB total system memory (8192×2)
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12288-MB total system memory (8192×1) + (4096×1)
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8192-MB total system memory (8192×1) or (4096×2)
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●
6144-MB total system memory (4096×1) + (2048×1)
√
√
●
4096-MB total system memory (4096×1)
√
√
s 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.2-mm (. 28-in) thicknesses
√
√
for SSD + HDD (not ed on Pentium/Celeron)
√
√
for m.2 SATA SSD
√
√
Single hard drive configurations
√
√
●
2-TB, 5400 rpm, 9.5 mm or 7.2-mm
√
√
●
1-TB, 5400 rpm, 9.5 mm or 7.2 mm
√
√
●
500-GB, 5400 rpm, 7.0-mm
√
√
√
√
√
√
√
√
eMMC configurations ●
128 GB
M.2 SATA-3 configurations (TLC) ●
512 GB
√
√
●
256 GB
√
√
●
128 GB
√
√
√
√
√
√
Dual storage configurations ●
256 GB TLC SSD + 1 TB HDD
7
Category
Description
√
Fixed, serial ATA, 9.0-mm tray load
√
√
DVD+/-RW Double-Layer writer
√
√
s zero power optical drive
√
√
s M-disc
√
√
s configuration without optical drive
√
√
HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second
√
√
HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second
√
√
Single digital microphone
√
√
Dual speakers
√
√
HP Audio Control
√
√
Ethernet
Integrated 10/100/1000 network interface card (NIC)
√
√
Wireless Network
Integrated wireless options with single antenna (M.2/PCIe):
√
√
Compatible with Miracast-certified devices
√
√
for the following WLAN formats:
√
√
Optical drive
Camera Mic
Audio
External media card
Internal Card
Ports
8
8th gen UMA
√
●
128 GB TLC SSD + 1 TB HDD
8th gen Dis
●
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
√
√
●
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
√
√
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
√
√
Integrated wireless options with dual antennas (M.2/PCIe):
√
√
Compatible with Miracast-certified devices
√
√
for the following WLAN formats:
√
√
●
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro)
√
√
●
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
√
√
HP Multi-Format Digital Media Reader
√
√
SD/SDHC/SDXC
√
√
Push-pull insertion/removal
√
√
One M.2 slot for SSD
√
√
One M.2 slot for WLAN
√
√
HDMI version 1.4b ing 1920 ×1080 @ 60Hz
√
√
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
√
√
RJ-45 (Ethernet)
√
√
Chapter 1 Product description
Category
Keyboard/pointing devices
Power
Description
8th gen Dis
USB 3.0 (2 ports; left side)
√
√
USB 2.0 (1 right side)
√
√
AC Smart Pin adapter plug
√
√
Headphone/line out and microphone/line in combo jack
√
√
Full-size textured, island style keyboard with numeric keypad
√
√
Full size, UV paint, island-style, backlit keyboard with numeric keypad (backlit or no backlight)
√
√
TouchPad with multi-touch gestures enabled
√
√
TouchPad taps enabled by default
√
√
TouchPad s Modern Trackpad Gestures
√
√
AC adapters
√
√
65-W EM
√
√
65-W
√
1 meter power cord
√
√
Batteries (cylindrical)
√
√
4-cell, 41-Whr Li-ion battery
√
√
3-cell, 31-Whr Li-ion battery Security
Operating system
8th gen UMA
√
fTPM 2.0
√
√
Kensington Security Lock
√
√
Preinstalled
√
√
Windows 10
√
√
Windows 10 Professional
√
√
For Developed Market (ML)
√
√
Windows 10 Home ML
√
√
Windows 10 Home Plus ML
√
√
For Emerging Market (EM/SL)
√
√
Windows 10 Home EM/SL
√
√
Windows 10 Home Plus EM/SL
√
√
For China Market
√
√
PP Windows 10 Home High End China Language Edition
√
√
PP Windows 10 Home China Language Edition
√
√
For APJ SEAP Market (EM/SL)
√
√
Windows 10 Home EM/SL
√
√
Windows 10 Home Plus
√
√
FreeDOS 2.0
√
√
9
10
Category
Description
Service
End- replaceable parts
√
√
AC adapter
√
√
Battery
√
√
Optical drive
√
√
Chapter 1 Product description
8th gen Dis
8th gen UMA
2
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.
Right side
Component (1)
Description Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Blinking white: The hard drive is being accessed.
(2)
Drive light
●
(3)
Memory card reader
Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1.
Hold the card label-side up, with connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card: ▲
Pull the card out of the memory card reader.
(4)
USB 2.0 port
Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
(5)
Optical drive (select products only)
Depending on your computer model, reads an optical disc or reads and writes to an optical disc.
(6)
Optical drive eject button (select products only)
Releases the optical drive disc tray.
(7)
Security cable slot
Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Right side
11
Left side
Component
Description
(1)
Power connector
Connects an AC adapter.
(2)
AC adapter and battery light
●
White: The AC adapter is connected and the battery is fully charged.
●
Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
Off: The battery is not charging.
(3)
Vent
Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(4)
External monitor port (select products only)
Connects an external VGA monitor or projector.
(5)
RJ-45 (network) jack/status lights
Connects a network cable. ●
White: The network is connected.
●
Amber: Activity is occurring on the network.
(6)
HDMI port
Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
(7)
USB 3.x SuperSpeed ports (2)
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer.
(8)
Audio-out (headphone)/ Audio-in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲
Select the Start button, select HP Help and , and then select HP Documentation.
NOTE:
12
Chapter 2 Getting to know your computer
When a device is connected to the jack, the computer speakers are disabled.
Display NOTE:
Refer to the illustration that most closely matches your computer.
Component
Description
(1)
WLAN antennas*
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
(2)
Camera light
On: One or more cameras are in use.
(3)
Camera
Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
(4)
Internal microphone
Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲
Select the Start button, select HP Help and , and then select HP Documentation.
Display
13
Keyboard area TouchPad
Component
14
Description
(1)
TouchPad zone
Reads your finger gestures to move the pointer or activate items on the screen.
(2)
Left TouchPad button
Functions like the left button on an external mouse.
(3)
Right TouchPad button
Functions like the right button on an external mouse.
Chapter 2 Getting to know your computer
Lights NOTE:
Refer to the illustration that most closely matches your computer.
Component
Description
(1)
Caps lock light
On: Caps lock is on, which switches the key input to all capital letters.
(2)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Keyboard area
15
Button NOTE:
Refer to the illustration that most closely matches your computer.
Component Power button
Description ●
When the computer is off, press the button to turn on the computer.
●
When the computer is on, press the button briefly to initiate Sleep.
●
When the computer is in the Sleep state, press the button briefly to exit Sleep.
●
When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options: ▲
16
Chapter 2 Getting to know your computer
Right-click the Power icon
, and then select Power Options.
Special keys NOTE:
Refer to the illustration that most closely matches your computer.
Component
Description
(1)
esc key
Displays system information when pressed in combination with the fn key.
(2)
fn key
Executes specific functions when pressed in combination with another key.
(3)
Windows key
Opens the Start menu. NOTE:
(4)
Action keys
Pressing the Windows key again will close the Start menu.
Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
(5)
num lock key
Alternates between the navigational and numeric functions on the integrated numeric keypad.
(6)
Integrated numeric keypad
A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad. NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.
Keyboard area
17
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 17. ▲ Icon
To use an action key, press and hold the key. Description Opens the HP Assistant app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. NOTE:
To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
18
NOTE:
The airplane mode key is also referred to as the wireless button.
NOTE:
A wireless network must be set up before a wireless connection is possible.
Chapter 2 Getting to know your computer
Bottom
Component
Description
(1)
Battery lock
Locks the battery in the battery bay.
(2)
Battery bay
Holds the battery.
(3)
Battery release latch
Releases the battery.
(4)
Speakers (2)
Produce sound.
(5)
Vent
Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Bottom
19
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●
Service label—Provides important information to identify your computer. When ing , you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you . Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component (1)
Serial number
(2)
Product number
(3)
Warranty period
(4)
Model number (select products only)
Component
20
(1)
HP product name (select products only)
(2)
Model name (select products only)
(3)
Product number
(4)
Serial number
(5)
Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Chapter 2 Getting to know your computer
3
Illustrated parts catalog
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on ed parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer major components
21
Item
Component
Spare part number
(1)
Display assembly (touch or non-touch)
not spared
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 26. (2)
Top cover/keyboard NOTE:
For a detailed list of keyboard country codes, see Top cover/keyboard on page 90.
Models in the following color: jet black
925008-xxx
Models in the following color: snow white
925009-xxx
Models without a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine blue, amethyst purple, pale mint, sparkling black
925010-xxx
Models with a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine blue, amethyst purple, pale mint, sparkling black
925011-xxx
NOTE: Available only for the following countries and regions: the United States (-001), India (-002), English/French Canada (-DB1). Models without a backlight for use in the United States in the following color: rose gold
925564-001
Models with a backlight for use in the United States in the following color: rose gold
925565-001
Models without a backlight for use in the United States in the following color: snow white
938651-001
Models without a backlight for use in the United States in the following color: plum burgundy
941221-001
Models with a backlight for use in the United States in the following color: plum burgundy
941222-001
Models without a backlight for use in the United States in the following color: silk gold
L02821-001
Models with a backlight for use in the United States in the following color: silk gold
L02822-001
(3)
RTC battery
922847-001
(4)
Touchpad button board For use in models without a solid-state drive
924993-001
For use in models with a solid-state drive
934256-001
(5)
Power button board
924994-001
(6)
Solid-state drive, M.2 Value SSD: ●
256 GB
865902-017
●
128 GB
827560-048
TLC SSD:
22
●
512 GB
763008-017
●
256 GB
760615-043
●
128 GB
759848-024
eMMC module, 128 GB (not illustrated)
942689-001
(7)
Power connector cable
931613-001
(8)
USB board
924991-001
Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
Heat sink assembly (includes replacement thermal materials) (9)
For use in models with UMA graphics and Intel Pentium or Celeron processors
924977-001
(10)
For use in models with UMA graphics memory and 6th or 7th generation Intel Core processors
924975-001
(11)
For use in models with discrete graphics memory and Intel Pentium or Celeron processors
924978-001
(11)
For use in models with discrete graphics memory and 6th or 7th generation Intel Core processors
924976-001
(12)
Fan
925012-001
(13)
Memory module PC3L-1600 For use in models with Intel Pentium and Celeron processors ●
8-GB
693374-005
●
4 GB
691740-005
●
2 GB
691739-005
DDR4-2400 For use in models with 6th and 7th generation Intel Core processors
(14)
●
8-GB
862398-855
●
4 GB
862397-855
●
2 GB
864271-855
WLAN module Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter
863934-855
(15)
Hard drive connector board
924995-001
(16)
Optical drive connector board
924990-001
(17)
Optical drive (DVD+/-RW Double-Layer SuperMulti)
920417-008
(18)
Hard drive bracket
924980-001
(19)
Hard drive, 2.5 inch (does not include bracket, connector board, or cable) 2-TB, 5400-rpm
912487-855
1-TB, 5400-rpm
778192-005
500-GB, 5400-rpm
778186-005
(20)
Solid-state drive board
924992-001
(21)
Solid-state drive bracket
924981-001
(22)
System board (includes replacement thermal materials) All system boards use the following part numbers:
Computer major components
23
Item
Component
Spare part number
xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in models with discrete graphics memory: ●
Intel Core i7-7500U processor and 4 GB of discrete graphics memory
924759-xx1
●
Intel Core i7-7500U processor and 2 GB of discrete graphics memory
924757-xx1
●
Intel Core i5-8250U processor and 2 GB of discrete graphics memory
934910-xx1
●
Intel Core i5-7200U processor and 4 GB of discrete graphics memory
924758-xx1
●
Intel Core i5-7200U processor and 2 GB of discrete graphics memory
924756-xx1
●
Intel Core i3-6006U processor and 2 GB of discrete graphics memory
924755-xx1
●
Intel Core i3-5005U processor and 2 GB of discrete graphics memory
L04450-001
●
Intel Pentium N3710 processor and 2 GB of discrete graphics memory
924760-xx1
For use in models with UMA graphics memory: Intel Core i7-8550U processor
934909-001
●
Intel Core i7-7500U processor
924752-xx1
●
Intel Core i5-8250U processor
934908-xx1
●
Intel Core i5-7200U processor
924751-xx1
●
Intel Core i3-7130U processor
L02827-001
●
Intel Core i3-7100U processor
924749-xx1
●
Intel Core i3-6006U processor
924750-xx1
●
Intel Core i3-5005U processor
L04451-001
●
Intel Pentium 4415U processor
938006-xx1
●
Intel Pentium N3710 processor
924754-xx1
●
Intel Celeron N3060 processor (non-touch screen models)
924753-xx1
●
Intel Celeron N3060 processor
939605-xx1
(23)
Speakers (includes left and right speakers and cable)
(24)
Battery
(25)
24
●
925306-001
4-cell, 41-Whr, 2.8-Ah Li-ion battery
919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery
919700-850
Rubber Kit (includes upper feet) Asteroid silver
931599-001
Dark ash silver
931600-001
Silk gold
924998-001
Marine blue
925000-001
Amethyst purple
925001-001
Chapter 3 Illustrated parts catalog
Item
(26)
(27)
Component
Spare part number
Pale mint
925002-001
Empress red
926298-001
Rose gold
926299-001
Plum burgundy
941520-001
Rubber Kit (includes lower feet) Asteroid silver
931601-001
Dark ash silver
931602-001
Silk gold
925299-001
Marine blue
925301-001
Amethyst purple
925302-001
Pale mint
925303-001
Empress red
926300-001
Rose gold
926301-001
Plum burgundy
941521-001
Bottom cover For use in models with an optical drive: ●
Pike silver
924901-001
●
Silk gold
924902-001
●
Smoke gray
924903-001
●
Marine blue
924904-001
●
Amethyst purple
924905-001
●
Pale mint
924906-001
●
Jet black
924907-001
●
Snow white
924908-001
●
Empress red
924913-001
●
Rose gold
924914-001
●
Plum burgundy
941219-001
For use in models without an optical drive: ●
Pike silver
924909-001
●
Silk gold
924910-001
●
Smoke gray
924911-001
●
Marine blue
924912-001
●
Jet black
924915-001
Computer major components
25
Item
Component
Spare part number
●
Snow white
924916-001
●
Empress red
926295-001
Display assembly subcomponents
Item
Component
Spare part number
(1)
Display bezel
924925-001
(2)
Camera/microphone module
(3)
HD
919471-006
VGA
919472-006
Raw display (39.6-cm [15.6-in]) FHD, anti glare
26
Chapter 3 Illustrated parts catalog
798933-011
Item
(4)
(5)
Component
Spare part number
HD, BrightView, touch
809612-013
HD, BrightView, non-touch
847654-007
HD, anti glare
909185-005
Hinge cover Left, silver, for use in full featured models
924982-001
Right, silver, for use in full featured models
924983-001
Left, black, for use in defeatured models
924984-001
Right, black, for use in defeatured models
924985-001
Left, white, for use in defeatured models
924986-001
Right, white, for use in defeatured models
924987-001
Left, rose gold, for use in full featured models
932782-001
Right, rose gold, for use in full featured models
932783-001
Left, plum burgundy, for use in full-featured models
941518-001
Right, plum burgundy, for use in full-featured models
941519-001
Left, silk gold, for use in full-featured models
L02819-001
Right, silk gold, for use in full-featured models
L02820-001
Hinge Kit (left and right) For use in all countries and regions except for India
925297-001
For use in India
L04698-001
(6)
Antenna (includes wireless antenna cable and transceiver)
925032-001
(7)
Display cable (includes display cable and camera/microphone cable)
(8)
Non-touch screen
924930-001
Touch screen, HD
924932-001
Display enclosure: Pike silver
L03439-001
Silk gold, includes silver logo
L03440-001
Silk gold, includes silk gold logo
L02818-001
Smoke gray
924894-001
Marine blue
924895-001
Amethyst purple
924896-001
Pale mint
924897-001
Sparkling black
L03442-001
Jet black
924899-001
Empress red
L03441-001
Display assembly subcomponents
27
Item
Component
Spare part number
Rose gold
L03443-001
Snow white, for use in full-featured models
938652-001
Snow white, for use in defeatured models
924900-001
Plum burgundy
941218-001
Display cover kit (includes washers; not illustrated; for more information, see Display assembly on page 76)
L04332-001
Item
Component
Spare part number
(1)
Hard drive connector board cable
924927-001
(2)
TouchPad button board cable
924934-001
(3)
TouchPad cable
924928-001
(4)
USB board cable
924929-001
(5)
Power button board cable
924933-001
(6)
Optical drive connector board cable
924926-001
Cables
28
Chapter 3 Illustrated parts catalog
Mass storage devices
Item
Component
Spare part number
(1)
Optical drive (DVD+/-RW Double-Layer SuperMulti)
920417-008
(2)
Optical drive bezel Pike silver
924917-001
Silk gold
924918-001
Smoke gray
924919-001
Marine blue
924920-001
Amethyst purple
924921-001
Pale mint
924922-001
Jet black
924923-001
Snow white
924924-001
Empress red
926296-001
Rose gold
926297-001
Plum burgundy
941220-001
(3)
Optical drive bracket
924979-001
(4)
Solid-state drive, M.2
Mass storage devices
29
Item
Component
Spare part number
Value SSD: ●
256 GB
865902-017
●
128 GB
827560-048
TLC SSD:
(5)
(6)
●
512 GB
763008-017
●
256 GB
760615-043
●
128 GB
759848-024
Hard drive, SATA; does not include brackets, connector board, or cable): 2-TB, 5400-rpm
912487-855
1-TB, 5400-rpm
778192-005
500-GB, 5400-rpm
778186-005
Hard drive bracket
924980-001
Miscellaneous parts Component
Spare part number
HP Smart AC adapter (4.5 mm, non-PFC) 90-W
710413-001
65-W
710412-001
65-W, for use in Argentina
710340-850
65-W, EM, for use in India and the People’s Republic of China
913691-850
45-W
741553-850
45-W, for use in Argentina
741553-852
Power cord:
30
For use in Argentina
920688-003
For use in Australia
920688-011
For use in Denmark
920688-007
For use in Europe
920688-005
For use in India
920688-016
For use in Israel
920688-008
For use in Italy
920688-002
For use in Japan
920688-017
For use in North America
920688-001
For use in the People’s Republic of China
920688-014
Chapter 3 Illustrated parts catalog
Component
Spare part number
For use in South Africa
920688-010
For use in South Korea
920688-013
For use in Switzerland
920688-009
For use in Taiwan
920688-015
For use in Thailand
920688-012
For use in the United Kingdom
920688-006
Power adapter For use in Japan
226768-001
Screw Kit Black
925005-001
Silver
925006-001
HP HDMI to VGA Adapter
701943-001
Miscellaneous parts
31
32
Chapter 3 Illustrated parts catalog
4
Removal and replacement procedures preliminary requirements
Tools required You will need the following tools to complete the removal and replacement procedures: ●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Tools required
33
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION:
34
A product can be degraded by as little as 700 V.
Chapter 4 Removal and replacement procedures preliminary requirements
Typical electrostatic voltage levels Relative humidity Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ●
To avoid hand , transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines Follow these grounding workstation guidelines: ●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly dissipative surfaces, use fixtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
●
Avoid with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines
35
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in with the skin.
The following grounding equipment is recommended to prevent electrostatic damage: ●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
36
Material
Use
Voltage protection level
Antistatic plastics
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Chapter 4 Removal and replacement procedures preliminary requirements
5
Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not ed by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is ed in your location. NOTE: HP continually improves and changes product parts. For complete and current information on ed parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 20 for details. This chapter provides removal and replacement procedures for Customer Self-Repair parts. There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures
37
Battery Description
Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery
919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery
919700-850
Before disassembling the computer, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
To remove the battery: 1.
Position the computer upside down on a flat surface.
2.
Lift the computer a few inches off the surface (1).
3.
While holding the computer, slide the battery lock latch (2) to unlock the battery.
4.
While pressing on the outside edge of the battery release latch (3), slide the latch (4) to release the battery, and then remove the battery from the computer (5). NOTE: The battery release latch automatically returns to its original position.
38
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
To replace the battery, align the battery so it is parallel to the rear of the computer, and then push the battery into the battery bay until it snaps into place (1). Slide the battery lock latch (2) to lock the battery.
Component replacement procedures
39
Optical drive Description
Spare part number
DVD+/-RW Double-Layer SuperMulti Drive
920417-008
Optical drive bracket
924979-001
Optical drive bezel Pike silver
924917-001
Silk gold
924918-001
Smoke gray
924919-001
Marine blue
924920-001
Amethyst purple
924921-001
Pale mint
924922-001
Jet black
924923-001
Snow white
924924-001
Empress red
924296-001
Rose gold
924297-001
Before removing the optical drive, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
To remove the optical drive: 1.
40
Remove the Phillips PM2.5×11.0 screw (1) that secures the optical drive to the computer.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2.
Remove the optical drive (2) by sliding it out of the optical drive bay.
3.
If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel (3), and the remove it (4).
Component replacement procedures
41
4.
If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5 screw (1) that secures the bracket to the drive, and then remove the bracket (2).
Reverse this procedure to reassemble and install the optical drive.
42
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6
Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on ed parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 20 for details. This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.
Display subcomponents (bezel, , camera) NOTE:
Display assemblies are spared at the subcomponent level only.
This section illustrates how to remove the display bezel, display , and camera module without removing the display from the computer. The Display assembly on page 76 section illustrates removing all display subcomponents. To remove the display assembly subcomponents, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
Remove the display assembly subcomponents: 1.
Open the computer as far as it will open.
2.
To remove the display bezel: a.
Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the Mylar from the bottom of the display .
Component replacement procedures
43
b.
3.
44
Remove the display bezel (4).
To remove the camera/microphone module: a.
Position the display assembly with the top edge toward you.
b.
Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1).
c.
Disconnect the cable (2) from the module.
d.
Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
To remove the display : a.
Remove the four Phillips PM2.0×3.0 screws (1) that secure the display to the top of the enclosure.
b.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the display to the bottom of the enclosure.
c.
Lift the hinges up and move aside enough to be able to rotate the up and over (3).
d.
Rotate the display onto the keyboard (4) to gain access to the display cable connection on the back of the .
e.
On the back of the display , release the adhesive strip that secures the display cable to the display , and then disconnect the cable (1).
Component replacement procedures
45
f.
Remove the display from the computer (2).
Reverse this procedure to reassemble and install the display assembly components.
46
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Rubber feet Description
Spare part number
Rubber feet, upper Asteroid silver
931599-001
Dark ash silver
931600-001
Silk gold
924998-001
Marine blue
925000-001
Amethyst purple
925001-001
Pale mint
925002-001
Empress red
926298-001
Rose gold
926299-001
Plum burgundy
941520-001
Rubber feet, lower Asteroid silver
931601-001
Dark ash silver
931602-001
Silk gold
925299-001
Marine blue
925301-001
Amethyst purple
925302-001
Pale mint
925303-001
Empress red
926300-001
Rose gold
926301-001
Plum burgundy
941521-001
Before removing the rubber feet, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
To remove the rubber feet: ▲
Peel the lower rubber feet (1) and upper rubber feet (2) from the bottom of the computer. NOTE: The lower feet and upper feet are different sizes.
Component replacement procedures
47
Reverse this procedure to install the rubber feet.
48
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Bottom cover Description
Spare part number
Bottom cover for use in models with an optical drive: ●
Pike silver
924901-001
●
Silk gold
924902-001
●
Smoke gray
924903-001
●
Marine blue
924904-001
●
Amethyst purple
924905-001
●
Pale mint
924906-001
●
Jet black
924907-001
●
Snow white
924908-001
●
Empress red
924913-001
●
Rose gold
924914-001
●
Plum burgundy
941219-001
Bottom cover for use in models without an optical drive: ●
Pike silver
924909-001
●
Silk gold
924910-001
●
Smoke gray
924911-001
●
Marine blue
924912-001
●
Jet black
924915-001
●
Snow white
924916-001
●
Empress red
926295-001
Before removing the bottom cover, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
To remove the bottom cover: 1.
Position the computer upside down with the front toward you.
2.
Peel back the rubber feet enough to access the screws underneath (1)
Component replacement procedures
49
3.
50
Remove the 9 Phillips PM2.5×11.0 screws (2) that secure the bottom cover to the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Start prying at the front of the computer and work around to the back to separate the bottom cover from computer (1), and then remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
Component replacement procedures
51
WLAN module Description
Spare part number
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter
863934-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then . Before removing the WLAN module, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the WLAN module: 1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (if applicable).
2.
52
Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures
53
Memory module Description
Spare part number
Memory module (PC3L-1600) For use in models with Intel Pentium and Celeron processors: 8-GB
693374-005
4-GB
691740-005
2-GB
691739-005
Memory module (PC4-2400) For use in models with 6th and 7th generation Intel Core processors: 8-GB
862398-855
4-GB
862397-855
2-GB
864271-855
Before removing a memory module, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove a memory module: 1.
54
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures
55
Optical drive connector board Description
Spare part number
Optical drive connector board
924990-001
Optical drive cable
924926-001
Before removing the optical drive connector board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the optical drive connector board: 1.
Disconnect the cable from the optical drive connector board (1).
2.
Remove the Phillips PM2.0×2.0 screw (2) that secures the optical drive connector board to the computer.
3.
Rotate the connector side of the board upward, and then pull the board up and out of the computer (3).
Reverse this procedure to install the optical drive board connector.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive and hard drive connector board NOTE:
The hard drive spare part kit does not include the hard drive bracket, cable, or connector board.
Description
Spare part number
Hard drives: 2-TB, 5400-rpm
912487-855
1-TB, 5400-rpm
778192-005
500-GB, 5400-rpm
778186-005
Hard drive bracket
924980-001
Before removing the hard drive, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the hard drive: 1.
Remove the Phillips PM2.0×3.0 screw (1) that secures the hard drive assembly to the computer.
2.
Lift the rear of the hard drive upward (2).
Component replacement procedures
57
58
3.
Pull the hard drive assembly away from connector to remove it (3).
4.
To remove the hard drive bracket, remove the two Phillips PM3.0×3.0 screws (1) that secure the bracket to the hard drive.
5.
Remove the hard drive bracket from the hard drive (2).
6.
To remove the hard drive connector board, disconnect the cable from the board (1).
7.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the hard drive board to the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8.
Remove the hard drive board from the computer (3).
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures
59
M.2 solid-state drive adapter bracket and connector board NOTE: You can install an M.2 solid-state drive into the hard drive bay using an adapter bracket and connector board. Description
Spare part number
Solid-state drive board
924992-001
Solid-state drive bracket
924981-001
Before removing the solid-state drive adapter bracket and connector board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the solid-state drive adapter bracket and connector board:
60
1.
Disconnect the cable from the connector board (1).
2.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the connector board to the computer.
3.
Lift the connector board out of the computer (3).
4.
Remove the Phillips PM2.0×3.0 screw (4) that secures the adapter bracket to the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Lift the adapter bracket out of the computer (5)
Reverse this procedure to reassemble and install the solid-state drive adapter bracket and connector board.
Component replacement procedures
61
Solid-state drive (SSD) Description
Spare part number
Value SSD: 256 GB
865902-017
128 GB
827560-048
TLC SSD: 512 GB
763008-017
256 GB
760615-043
128 GB
759848-024
Before removing the solid-state drive, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
Remove the solid-state drive: 1.
Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.
2.
Remove the drive (2) by pulling it away from the connector. NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the solid-state drive.
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RTC battery Description
Spare part number
RTC battery
922847-001
Before removing the RTC battery, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the RTC battery: ▲
Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery (2).
Reverse this procedure to install the RTC battery.
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Speakers Description
Spare part number
Speakers (includes left and right speakers and cable)
925306-001
Before removing the speakers, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the speakers: 1.
Disconnect the speaker cable from the system board (1).
2.
Remove the cable from its routing path along the bottom of the computer (2), and then lift up and remove the speakers from the computer (3). NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly.
Reverse this procedure to install the speakers.
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USB board Description
Spare part number
USB board
924991-001
USB board cable
924929-001
Before removing the USB board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the speakers (see Speakers on page 64).
To remove the USB board: 1.
Disconnect the USB board cable from the USB board (1).
2.
Remove the Phillips PM2.0×3.0 screw (2) that secures the USB board to the computer.
3.
Remove the USB board (3).
Reverse this procedure to install the USB board.
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Fan Description
Spare part number
Fan
925012-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the fan/heat sink assembly, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the fan:
66
1.
Lift the cables (antenna, display, power connector) from atop the screw (1).
2.
Disconnect the fan cable (2) from the system board.
3.
Remove the Phillips PM2.5×6.5 screw (3) that secures the fan to the computer.
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4.
Remove the fan from the computer (4).
Reverse this procedure to install the fan.
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Heat sink assembly NOTE:
The heat sink assembly spare part kit includes replacement thermal materials.
Description
Spare part number
Heat sink for use in models with discrete graphics memory and 6th or 7th generation Intel Core processors
924976-001
Heat sink for use in models with discrete graphics memory and Intel Pentium or Celeron processors
924978-001
Heat sink for use in models with UMA graphics memory and 6th or 7th generation Intel Core processors
924975-001
Heat sink for use in models with UMA graphics and Intel Pentium or Celeron processors
924977-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the heat sink assembly, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the heat sink assembly: 1.
Refer to the following heat sink removal image that matches your computer.
2.
In the order indicated on the heat sink, remove the screws that secure the heat sink assembly to the system board.
3.
Remove the heat sink assembly from the system board. NOTE: Heat sink appearance may vary.
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Discrete graphics
●
Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4).
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4.
UMA graphics
●
70
UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).
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5.
UMA graphics (fanless)
●
UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.
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TouchPad button board Description
Spare part number
TouchPad button board for use in models without a solid-state drive
924993-001
TouchPad button board for use in models with a solid-state drive
934256-001
TouchPad button board cable
924934-001
TouchPad cable
924928-001
Before removing the TouchPad button board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the TouchPad button board: 1.
Disconnect the system board cable (1) and the TouchPad cable from the TouchPad button board (2).
2.
Remove the two Phillips PM2.0×3.0 screws (3) that secure the TouchPad button board to the computer.
3.
Pull the TouchPad button board toward the bottom of the computer, and then remove the TouchPad button board (4).
Reverse this procedure to install the TouchPad button board.
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System board NOTE:
The system board spare part kit includes replacement thermal materials.
Description
Spare part number
System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in models with discrete graphics memory: ●
Intel Core i7-7500U processor and 4 GB of discrete graphics memory
924759-xx1
●
Intel Core i7-7500U processor and 2 GB of discrete graphics memory
924757-xx1
●
Intel Core i5-8250U processor and 2 GB of discrete graphics memory
934910-xx1
●
Intel Core i5-7200U processor and 4 GB of discrete graphics memory
924758-xx1
●
Intel Core i5-7200U processor and 2 GB of discrete graphics memory
924756-xx1
●
Intel Core i3-6006U processor and 2 GB of discrete graphics memory
924755-xx1
●
Intel Core i3-5005U processor and 2 GB of discrete graphics memory
L04450-001
●
Intel Pentium N3710 processor and 2 GB of discrete graphics memory
924760-xx1
For use in models with UMA graphics memory: ●
Intel Core i7-8550U processor
934909-001
●
Intel Core i7-7500U processor
924752-xx1
●
Intel Core i5-8250U processor
934908-xx1
●
Intel Core i5-7200U processor
924751-xx1
●
Intel Core i3-7130U processor
L02827-001
●
Intel Core i3-7100U processor
924749-xx1
●
Intel Core i3-6006U processor
924750-xx1
●
Intel Core i3-5005U processor
L04451-001
●
Intel Pentium 4415U processor
938006-xx1
●
Intel Pentium N3710 processor
924754-xx1
●
Intel Celeron N3060 processor
924753-xx1 939605-xx1
Before removing the system board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
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3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the WLAN module (see WLAN module on page 52).
8.
Remove the memory module (see Memory module on page 54).
9.
Remove the solid-state drive (see Solid-state drive (SSD) on page 62).
To remove the system board: 1.
Position the computer upright, and then disconnect the following cables from the system board: (1): Power connector cable (2): Display cable (3): Power button board cable (4): Speaker cable (5): TouchPad cable (6): Hard drive connector cable (7): USB board cable (8): Keyboard cable (9): Optical drive board cable
2.
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Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
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3.
Rotate the side of the board upward (2), and then lift the system board out of the computer (3).
Reverse this procedure to install the system board.
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Display assembly This section describes removing the display assembly and disassembling display subcomponents. You must remove the display from the computer to disassemble display subcomponents. Before removing the display assembly, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the fan (see Fan on page 66).
To remove the display assembly:
76
1.
Disconnect the display cable from the system board (1).
2.
Disconnect the wireless antennas from the WLAN module (2).
3.
Remove the four Phillips PM2.5×6.0 screws (3) (two from each hinge) and one broadhead Phillips PM2.0×2.0 screw (4) (on the left hinge) that secures the display assembly to the computer.
4.
Lift the display to bend the hinges upward (5).
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5.
Separate the display from the computer (6).
If it is necessary to replace any of the display assembly subcomponents: 1.
To remove the display bezel: a.
Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the Mylar from the bottom of the display .
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b.
Remove the display bezel (4). NOTE: The display will not be connected to the computer as shown in the following image.
2.
78
To remove the camera/microphone module: a.
Position the display assembly with the top edge toward you.
b.
Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1).
c.
Disconnect the cable (2) from the module.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
d.
3.
Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
To remove the display : a.
Remove the four Phillips PM2.0×3.0 screws (1) that secure the display to the top of the enclosure.
b.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the display to the bottom of the enclosure.
c.
Lift the hinges up and move aside enough to be able to rotate the up and over (3).
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d.
Rotate the display onto the keyboard (4) to gain access to the display cable connection on the back of the . NOTE: The display will not be connected to the computer as shown in the following image.
e.
On the back of the display , release the adhesive strip that secures the display cable to the display , and then disconnect the cable (1).
f.
Remove the display from the computer (2). NOTE: The display will not be connected to the computer as shown in the following image.
4. 80
To remove the display hinges:
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
a.
Remove the Phillips PM2.0×3.0 screw (1) that secures each hinge cover to the display enclosure.
b.
Slide the left hinge cover toward the left and remove while threading the cable through the hinge cover (2).
c.
Slide the right hinge cover toward the right to remove (3).
d.
Remove the two broadhead Phillips PM2.5×2.5 screws (1) and the broadhead PM2.5×3.0 screw (2) that secure each hinge to the bottom of the display enclosure.
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e.
82
Remove the display hinges (3).
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5.
To remove the wireless antennas an cables, release the cables from the clips built into the side of the display enclosure (1), and then remove the antennas and cables (2).
When installing the antennas, use the following image to determine correct installation locations at the top of the display enclosure.
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6.
84
To remove the display/camera cable, remove the cable from the clips built into the side of the display enclosure (1), and then remove the cable from the display enclosure (2).
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7.
Use the following image to determine proper cable routing around the left hinge for the camera/display cable and the wireless antenna cables. (1): Camera cable routing path (2): Display/camera cable routing path (3): Antenna cable routing path
8.
If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
Reverse this procedure to reassemble and install the display assembly. When assembling the display assemble, add the three washers as shown in the following image. The washers are available in Display Cover Kit.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable Description
Spare part number
Power connector cable
931613-001
Before removing the power connector cable, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the display (see Display assembly on page 76).
To remove the power connector cable: 1.
Disconnect the power connector cable from the system board (1).
2.
Remove the cable from its routing path in the computer (2).
3.
Use a tool to pry the connector out of the computer (3), and then remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
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Power button board Description
Spare part number
Power button board
924994-001
Power button board cable
924933-001
Before removing the power button board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the display (see Display assembly on page 76).
To remove the power button board: 1.
Disconnect the cable from the power button board (1).
2.
Remove the Phillips PM2.0×2.0 screw (2) that secures the power button board to the computer.
3.
Remove the power button board from the computer (3).
Reverse this procedure to install the power button board and cable.
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Cable locations Description
Spare part number
TouchPad cable
924928-001
Hard drive cable
924927-001
USB board cable
924929-001
Optical drive connector board cable
924926-001
Power button board cable
924933-001
Use the following image to determine properly cable location and routing. (1) TouchPad cable (2) Hard drive cable (3) USB board cable (4) Optical drive connector board cable (5) Power button board cable
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Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable (if equipped). In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE:
All top cover/keyboard spare part kits include TouchPad.
Description
Spare part number
Models in the following color: jet black
925008-xxx
Models in the following color: snow white
925009-xxx
Models without a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine blue, amethyst purple, pale mint, sparkling black
925010-xxx
Models with a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine blue, amethyst purple, pale mint, sparkling black
925011-xxx
NOTE: Available only for the following countries and regions: the United States (-001), India (-002), English/French Canada (-DB1).
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Models without a backlight for use in the United States in the following color: rose gold
925564-001
Models with a backlight for use in the United States in the following color: rose gold
925565-001
Models without a backlight for use in the United States in the following color: snow white
938651-001
Models without a backlight for use in the United States in the following color: plum burgundy
941221-001
Models with a backlight for use in the United States in the following color: plum burgundy
941222-001
Models without a backlight for use in the United States in the following color: silk gold
L02821-001
Models with a backlight for use in the United States in the following color: silk gold
L02822-001
For use in country or region
Spare part number
For use in country or region
Spare part number
For use in country or region
Spare part number
Belgium
-A41
India
-002
Slovenia
-BA1
Bulgaria
-261
Israel
-BB1
South Korea
-AD1
English/French Canada
-DB1
Italy
-061
Spain
-071
Czech Republic and Slovakia
-FL1
Latin America
-161
Switzerland
-BG1
Denmark, Finland, and Norway
-DH1
The Netherlands
-B31
Taiwan
-AB1
-051
Portugal
-131
Thailand
-281
-041
Romania
-271
Turkey
-141
Greece
-151
Russia
-251
United Kingdom
-031
Hungary
-211
Saudi Arabia
-171
United States
-001
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7
Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. ▲
Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some packages contain a file named Ree.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ●
HP Assistant 1.
Type in the taskbar search box, and then select the HP Assistant app. – or – Click the question mark icon in the taskbar.
2. ●
Select My PC, and then select Specifications.
Setup Utility (BIOS) 1.
Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 91).
2.
Select Main, select System Information, and then make note of the BIOS version.
3.
Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see ing a BIOS update on page 92.
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91
ing a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the and installation, follow these instructions: ●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network before installing any software updates, especially system BIOS updates. 1.
Type in the taskbar search box, and then select the HP Assistant app. – or – Click the question mark icon in the taskbar.
2.
Click Updates, and then click Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the area, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been ed to your hard drive.
b.
Follow the on-screen instructions to your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is ed. You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the is complete. If no instructions appear, follow these steps: 1.
Type file in the taskbar search box, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the ed file from your hard drive.
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Chapter 7 Using Setup Utility (BIOS)
8
Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Assistant app. ▲
Type in the taskbar search box, and then select the HP Assistant app. ‒ or – Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model. ●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 93. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 94.
●
Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 95. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from . See the Worldwide Telephone Numbers booklet included with the computer. You can also find information on the HP website. Go to http://www.hp.com/, select your country or region, and follow the on-screen instructions.
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93
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 94. ●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. –
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
–
HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.
–
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.
–
If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find information on the HP website. Go to http://www.hp.com/ , select your country or region, and follow the on-screen instructions.
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
–
The creation process can take an hour or more. Do not interrupt the creation process.
–
If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.
To create HP Recovery media: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 95.
Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app. ▲
94
Select the Start button, and then select the Get started app.
Chapter 8 Backing up, restoring, and recovering
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲
●
Not all methods are available on all products.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 95. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 93.
●
On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 95.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 98.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 93.
What you need to know before you get started ●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 93.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 93.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from . See the Worldwide Telephone Numbers booklet included with the computer. You can also find information from the HP
Restore and recovery
95
website. Go to http://www.hp.com/, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE:
Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps (select products only). 1.
Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment. ‒ or – For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards: ●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or – ●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 97.
3.
96
Follow the on-screen instructions.
Chapter 8 Backing up, restoring, and recovering
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1.
Insert the HP Recovery media.
2.
Access the system Startup menu. For computers or tablets with keyboards attached: ▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards: ▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9. ‒ or – Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Restore and recovery
97
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 93. NOTE:
The Remove Recovery Partition option is only available on products that this function.
Follow these steps to remove the HP Recovery partition:
98
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Chapter 8 Backing up, restoring, and recovering
9
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1.
Turn on or restart the computer, and quickly press esc.
2.
Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
Connected USB drive NOTE: To the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see ing HP PC Hardware Diagnostics (UEFI) to a USB device on page 99.
3.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press esc.
ing HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) instructions are provided in English only, and you must use a Windows computer to and create the HP UEFI environment because only .exe files are offered. There are two options to HP PC Hardware Diagnostics to a USB device. the latest UEFI version 1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select the link, and then select Run.
any version of UEFI for a specific product 1.
Go to http://www.hp.com/.
2.
Select Get software and drivers.
ing HP PC Hardware Diagnostics (UEFI) to a USB device
99
3.
Enter the product name or number. – or – Select Identify now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and the UEFI version you want.
Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information ing the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/ techcenter/pcdiags. Additional information is included in the web-based training offered by HP University. See the modules that cover HP PC Hardware Diagnostics (UEFI).
100 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)
10 Specifications Computer specifications Metric
U.S.
Depth
253.8 mm
9.99 in
Width
380.0 mm
14.9 in
Height
23.8 mm
0.94 in
1861 g
4.10 lb
1908 g
4.21 lb
Weight (configurations with SSD+HDD only)
2053 g
4.53 lb
3 cell battery
2100 g
4.63 lb
Dimensions (touch models)
Weight (configurations with SSD only) 3 cell battery 4 cell battery
4 cell battery Input power Operating voltage and current
19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.31 A – 45 W
Temperature Operating
5°C to 35°C
41°F to 95°F
Nonoperating
‑20°C to 60°C
‑4°F to 140°F
Relative humidity (noncondensing) Operating
10% to 90%
Nonoperating
5% to 95%
Maximum altitude (unpressurized) Operating
‑15 m to 3,048 m
‑50 ft to 10,000 ft
Nonoperating
‑15 m to 12,192 m
‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
Computer specifications 101
39.6-cm (15.6-in) display specifications Metric
U.S.
Active diagonal size
39.6-cm
15.6-in
Resolution
1366x768 (HD) 1920x1080 (FHD)
Surface treatment
BrightView Anti glare
Brightness
200 nits (touch) 220 nits (non-touch)
Viewing angle
SVA
Backlight
WLED
Graphics adapter
eDP
Thickness
3.2 mm (touch) 3.2 mm (non-touch)
102 Chapter 10 Specifications
Hard drive specifications 2-TB*
1-TB*
500-GB*
Height
9.5 mm or 7.2 mm
9.5 mm or 7.2 mm
7.0 mm
Length
100.4 mm
100.4 mm
100.6 mm
Width
69.9 mm
69.9 mm
70.1 mm
Weight
130.0 g
107.0 g
92.0 g
Interface type
SATA
SATA
SATA
Synchronous (maximum)
300 MB/sec
300 MB/sec
300 MB/sec
Security
ATA security
ATA security
ATA security
Single track
2.0 ms
2.0 ms
3 ms
Average (read/write)
12 ms
12 ms
13 ms
Maximum
22 ms
22 ms
24 ms
Logical blocks
3,907,029,168
1,953,525,168
1,048,576,000
Disk rotational speed
5400 rpm
5400 rpm
5400 rpm
Dimensions
Transfer rate
Seek times (typical read, including setting)
Operating temperature
0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE:
Certain restrictions and exclusions apply. technical for details.
Hard drive specifications 103
M.2 solid-state drive specifications 128-GB*
256-GB*
512-GB*
Width
1 mm
1 mm
1.5 mm
Length
50.8 mm
50.8 mm
80.0 mm
Width
28.9 mm
28.9 mm
22.0 mm
Weight
< 10 g
< 10 g
<9g
Interface type
ATA-7
ATA-7
ATA-7
Sequential Read
Up to 520 MB/s
Up to 535 MB/s
Up to 530 MB/s
Random Read
Up to 60K IOPs
Up to 97K IOPs
Up to 97K IOPs
Sequential Write
Up to 160 MB/s
Up to 515 MB/s
Up to 515 MB/s
Random Write
Up to 34K IOPs
Up to 59K IOPs
Up to 88K IOPs
Ready time, Maximum (to not busy)
1.0 s
1.0 s
1.0 s
Logical
0.1 ms
0.1 ms
0.1 ms
Total logical sectors
250,069,680
500,118,192
1,000,215,216
0° to 70°C (32°F to 158°F)
0° to 70°C (32°F to 158°F)
-40° to 85°C (-40°F to 185°F)
-40° to 85°C (-40°F to 185°F)
Dimensions
Transfer rate
Access times
Operating temperature Operating Non-operating
0° to 70°C (32°F to 158°F) -40° to 85°C (-40°F to 185°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE:
Certain restrictions and exclusions apply. technical for details.
104 Chapter 10 Specifications
DVD±RW SuperMulti DL Drive specifications Component
Value
Applicable disc
Read:
Write:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM
CD-R and CD-RW
Center hole diameter
DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM
1.5 cm (0.59 in)
Disc diameter Standard disc
12 cm (4.72 in)
Mini disc
8 cm (3.15 in)
Disc thickness
1.2 mm (0.047 in)
Track pitch
0.74 µm
Access time
CD
DVD
Random
< 175 ms
< 230 ms
Full stroke
< 285 ms
< 335 ms
Audio output level
Line-out, 0.7 Vrms
Cache buffer
2 MB
Data transfer rate 24X CD-ROM
3,600 KB/sec
8X DVD-ROM
10,800 KB/sec
24X CD-R
3,600 KB/sec
16X CD-RW
2,400 KB/sec
8X DVD+R
10,800 KB/sec
4X DVD+RW
5,400 KB/sec
8X DVD-R
10,800 KB/sec
4X DVD-RW
5,400 KB/sec
2.4X DVD+R(9)
2,700 KB/sec
5X DVD-RAM
6,750 KB/sec
Transfer mode
Multiword DMA Mode
Startup time
< 15 seconds
Stop time
< 6 seconds
DVD±RW SuperMulti DL Drive specifications 105
106 Chapter 10 Specifications
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries The following requirements are applicable to all countries and regions: ●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 107
Requirements for specific countries and regions Country/region
Accredited agency
Applicable note number
Argentina
IRAM
1
Australia
SAA
1
Austria
OVE
1
Belgium
CEBEC
1
Brazil
ABNT
1
Canada
CSA
2
Chile
IMQ
1
Denmark
DEMKO
1
Finland
FIMKO
1
UTE
1
VDE
1
India
ISI
1
Israel
SII
1
Italy
IMQ
1
Japan
JIS
3
The Netherlands
KEMA
1
New Zealand
SANZ
1
Norway
NEMKO
1
The People's Republic of China
CCC
4
Saudi Arabia
SASO
7
Singapore
PSB
1
South Africa
SABS
1
South Korea
KTL
5
Sweden
SEMKO
1
Switzerland
SEV
1
Taiwan
BSMI
6
Thailand
TISI
1
The United Kingdom
ASTA
1
The United States
UL
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
108 Chapter 11 Power cord set requirements
Country/region
Accredited agency
Applicable note number
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 109
110 Chapter 11 Power cord set requirements
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
111
112 Chapter 12 Recycling
Index A AC adapter and battery light, identifying 12 action keys identifying 17 using 18 airplane mode key 18 antenna illustrated 27 antennas removing 83, 84 audio, product description 4, 8 audio-out (headphone)/audio-in (microphone) combo jack, identifying 12 B backups 93 battery illustrated 24 removing 38 battery cover, identifying 19 battery lock, identifying 19 BIOS determining version 91 ing an update 92 starting the Setup Utility 91 updating 91 Bluetooth label 20 boot order changing 97 bottom 20 bottom cover illustrated 25 removing 49 buttons left TouchPad 14 optical drive eject 11 power 16 right TouchPad 14 C cable locations removing 89
cables illustrated 28 cables, service considerations 33 camera identifying 13 camera light, identifying 13 camera/microphone cable illustrated 27 removing 45, 79, 80 camera/microphone module illustrated 26 removing 44, 78 caps lock light, identifying 15 components bottom 19 display 13 left side 12 right side 11 computer major components, illustrated 21 computer specifications 101 connector, power 12 connectors, service considerations 33 D display assembly illustrated 22 removing 76 display assembly subcomponents illustrated 26 removing 76 display bezel illustrated 26 removing 43, 77 display cable illustrated 27 removing 80 display enclosure illustrated 27 removing 85 display illustrated 26 product description 2, 7 removing 45, 79, 80
display specifications 102 display subcomponents removal 43 spare part numbers 43 drive light, identifying 11 DVD±RW SuperMulti DL Drive specifications 105 E electrostatic discharge 34 eMMC module spare part number 22 equipment guidelines 36 esc key, identifying 17 Ethernet, product description external media cards 4, 8 external monitor port identifying 12
4, 8
F fan illustrated 23 removing 66 fn key, identifying 17 G graphics, product description 1, 6 grounding guidelines 34 guidelines equipment 36 grounding 34 packaging 35 transporting 35 workstation 35 H hard drive illustrated 23, 30 precautions 34 product description 3, 7 removing 57 specifications 103 hard drive board illustrated 23
Index 113
hard drive bracket illustrated 23, 30 hard drive brackets removing 58 hard drive connector removing 59 hard drive connector and cable removing 58 hard drive connector board removing 57 hard drive connector board cable illustrated 28 HDMI port identifying 12 heat sink assembly illustrated 23 removing 23, 68 hinge cover illustrated 27 hinges illustrated 27 removing 45, 79, 80 HP PC Hardware Diagnostics (UEFI) using 99 HP Recovery Manager correcting boot problems 97 starting 96 HP Recovery media creating 93 recovery 96 HP Recovery partition recovery 96 removing 98 I integrated numeric keypad, identifying 17 internal card product description 4, 8 internal microphones, identifying 13 J jacks audio-out (headphone)/audio-in (microphone) 12 network 12 RJ-45 (network) 12
114 Index
K keyboard illustrated 22 product description 5, 9 keys action 17 airplane mode 18 esc 17 fn 17 Windows 17 L labels Bluetooth 20 regulatory 20 serial number 20 service 20 wireless certification 20 WLAN 20 latches battery release 19 lights AC adapter and battery light 12 caps lock 15 drive 11 mute 15 power 11 RJ-45 (network) status 12 M M.2 solid-state drive specifications 104 M.2 solid-state drive adapter bracket and connector board removing 60 mass storage devices illustrated 29 precautions 34 memory card reader, identifying 11 memory card, identifying 11 memory module illustrated 23 product description 2, 7 removing 54 microphone 4, 8 minimized image recovery 96 minimized image, creating 95 model name 1, 6 mute light, identifying 15
N network jack, identifying 12 O operating system 5, 9 optical drive illustrated 23, 29 precautions 34 product description 3, 8 removing 40 specifications 105 optical drive bezel illustrated 29 optical drive bracket illustrated 29 optical drive connector board illustrated 23, 56 removing 56 optical drive connector board cable illustrated 28 optical drive eject button, identifying 11 optical drive rear bracket removing 41, 42 optical drive, identifying 11 original system recovery 95 P packaging guidelines 35 plastic parts, service considerations 33 pointing device 5, 9 ports external monitor 12 HDMI 12 product description 4, 8 USB 2.0 11 USB 3.x SuperSpeed 12 power button board illustrated 22 removing 88 power button board cable illustrated 28 power button, identifying 16 power connector cable illustrated 22 removing 87 power connector, identifying 12
power cord requirements for all countries 107 requirements for specific countries and regions 108 set requirements 107 power lights, identifying 11 power requirements 5, 9 processor product description 1, 6 product description audio 4, 8 display 2, 7 Ethernet 4, 8 external media cards 4, 8 graphics 1, 6 hard drive 3, 7 internal card 4, 8 keyboard 5, 9 memory module 2, 7 microphone 4, 8 operating system 5, 9 optical drive 3, 8 pointing device 5, 9 ports 4, 8 power requirements 5, 9 processor 1, 6 product name 1, 6 security 5, 9 serviceability 6, 10 video 4, 8 wireless 4, 8 product name 1, 6 product name and number, computer 20 R recover options 95 recovery discs 94, 96 HP Recovery Manager 95 media 96 starting 96 ed discs 94 system 95 USB flash drive 96 using HP Recovery media 94
recovery media creating 93 creating using HP Recovery Manager 94 recovery partition removing 98 regulatory information regulatory label 20 wireless certification labels 20 removal/replacement preliminaries 33 procedures 37, 43 RJ-45 (network) jack, identifying 12 RJ-45 (network) status lights, identifying 12 RTC battery illustrated 22 removing 63 rubber feet removing 47 S security cable slot, identifying 11 security, product description 5, 9 serial number, computer 20 service considerations cables 33 connectors 33 plastic parts 33 service labels, locating 20 serviceability, product description 6, 10 slots memory card reader 11 security cable 11 solid-state drive illustrated 29 removal 62 spare part number 22, 30, 62 solid-state drive board illustrated 23, 60 solid-state drive bracket illustrated 23, 60 speakers illustrated 24 removing 64 speakers, identifying 19 special keys, using 17 specifications computer 101
display 102 DVD±RW SuperMulti DL Drive 105 hard drive 103 M.2 solid-state drive 104 optical drive 105 ed discs, recovery 94 system board removing 73 spare part number 23, 73 system recovery 95 system restore point creating 94 system restore point, creating 93 T tools required 33 top cover/keyboard removing 90 TouchPad buttons 14 TouchPad button board removing 72 spare part number 22, 72 TouchPad button board cable illustrated 28 TouchPad cable illustrated 28 TouchPad zone, identifying 14 transporting guidelines 35 traveling with the computer 20 U USB 2.0 port, identifying 11 USB 3.x SuperSpeed port, identifying 12 USB board removing 65 spare part number 22 USB board cable illustrated 28 V vents, identifying 12, 19 video, product description 4, 8 W Windows system restore point 93, 94 Windows key, identifying 17
Index 115
Windows tools using 94 wireless antenna illustrated 27 wireless antennas removing 83, 84 wireless certification label 20 wireless, product description 4, 8 WLAN antennas, identifying 13 WLAN device 20 WLAN label 20 WLAN module illustrated 23 removing 52 workstation guidelines 35
116 Index
© Copyright 2017 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. ed trademarks of the Microsoft group of companies. In accordance with Microsoft’s policy, HP does not the Windows 8 or Windows 7 operating system on products configured with Intel and AMD 7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on http://www..hp.com. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2017 First Edition: April 2017 Document Part Number: 923865-002
Product notice
Software
This guide describes features that are common to most models. Some features may not be available on your computer.
By installing, copying, ing, or otherwise using any software product preinstalled on this computer, you agree to be bound by the of the HP End License Agreement (EULA). If you do not accept these license , your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details. To access the latest guides or manuals for your product, go to http://www.hp.com/ , and select your country. Select Find your product, and then follow the on-screen instructions.
For any further information or to request a full refund of the price of the computer, please your seller.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an ading optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the -accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
iii
iv
Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer .................................................................................................................... 11 Right side ............................................................................................................................................................. 11 Left side ............................................................................................................................................................... 12 Display ................................................................................................................................................................. 13 Keyboard area ...................................................................................................................................................... 14 TouchPad ........................................................................................................................................... 14 Lights ................................................................................................................................................. 15 Button ................................................................................................................................................ 16 Special keys ....................................................................................................................................... 17 Action keys ........................................................................................................................................ 18 Bottom ................................................................................................................................................................. 19 Labels ................................................................................................................................................................... 20 3 Illustrated parts catalog .............................................................................................................................. 21 Computer major components .............................................................................................................................. 21 Display assembly subcomponents ...................................................................................................................... 26 Cables ................................................................................................................................................................... 28 Mass storage devices ........................................................................................................................................... 29 Miscellaneous parts ............................................................................................................................................. 30 4 Removal and replacement procedures preliminary requirements .................................................................... 33 Tools required ...................................................................................................................................................... 33 Service considerations ......................................................................................................................................... 33 Plastic parts ....................................................................................................................................... 33 Cables and connectors ...................................................................................................................... 33 Drive handling ................................................................................................................................... 34 Grounding guidelines ........................................................................................................................................... 34 Electrostatic discharge damage ........................................................................................................ 34 Packaging and transporting guidelines .......................................................................... 35 Workstation guidelines ................................................................................ 35 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37 Component replacement procedures .................................................................................................................. 37 Battery ............................................................................................................................................... 38
v
Optical drive ....................................................................................................................................... 40 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 43 Component replacement procedures .................................................................................................................. 43 Display subcomponents (bezel, , camera) ............................................................................... 43 Rubber feet ........................................................................................................................................ 47 Bottom cover ..................................................................................................................................... 49 WLAN module .................................................................................................................................... 52 Memory module ................................................................................................................................ 54 Optical drive connector board ........................................................................................................... 56 Hard drive and hard drive connector board ...................................................................................... 57 M.2 solid-state drive adapter bracket and connector board ............................................................ 60 Solid-state drive (SSD) ...................................................................................................................... 62 RTC battery ........................................................................................................................................ 63 Speakers ............................................................................................................................................ 64 USB board .......................................................................................................................................... 65 Fan ..................................................................................................................................................... 66 Heat sink assembly ........................................................................................................................... 68 TouchPad button board ..................................................................................................................... 72 System board .................................................................................................................................... 73 Display assembly ............................................................................................................................... 76 Power connector cable ...................................................................................................................... 87 Power button board .......................................................................................................................... 88 Cable locations .................................................................................................................................. 89 Top cover/keyboard ........................................................................................................................... 90 7 Using Setup Utility (BIOS) ............................................................................................................................. 91 Starting Setup Utility (BIOS) ................................................................................................................................ 91 Updating Setup Utility (BIOS) .............................................................................................................................. 91 Determining the BIOS version ........................................................................................................... 91 ing a BIOS update .............................................................................................................. 92 8 Backing up, restoring, and recovering ........................................................................................................... 93 Creating recovery media and backups ................................................................................................................ 93 Creating HP Recovery media (select products only) ......................................................................... 93 Using Windows tools ........................................................................................................................................... 94 Restore and recovery ........................................................................................................................................... 95 Recovering using HP Recovery Manager ........................................................................................... 95 What you need to know before you get started ............................................................. 95 Using the HP Recovery partition (select products only) ................................................. 96
vi
Using HP Recovery media to recover .............................................................................. 96 Changing the computer boot order ................................................................................ 97 Removing the HP Recovery partition (select products only) ......................................... 98 9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 99 ing HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 99 10 Specifications .......................................................................................................................................... 101 Computer specifications .................................................................................................................................... 101 39.6-cm (15.6-in) display specifications .......................................................................................................... 102 Hard drive specifications ................................................................................................................................... 103 M.2 solid-state drive specifications .................................................................................................................. 104 DVD±RW SuperMulti DL Drive specifications .................................................................................................... 105 11 Power cord set requirements .................................................................................................................... 107 Requirements for all countries .......................................................................................................................... 107 Requirements for specific countries and regions ............................................................................................. 108 12 Recycling ................................................................................................................................................ 111 Index ........................................................................................................................................................... 113
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1
Product description HP 15 Laptop PC, model numbers: 15-bs0xx HP 15g Laptop PC, model numbers: 15g-br0xx HP 15q Laptop PC, model numbers: 15-bu0xx Category
Description
Product name
HP 15 Laptop PC (Intel)
7th gen Dis
7th gen UMA
6th gen Dis
6th gen UMA
7th gen Pent UMA
Pent Dis
Pent/Ce l UMA
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* Model numbers: 15-bs0xx HP 15g Laptop PC * Model numbers: 15g-br0xx HP 15q Laptop PC * Model numbers: 15q-bu0xx
Processor
7th generation Intel® Core™ processors Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4-MB L3 cache, 2133-MHz, dual, 15W) Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
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Intel Core i3-7130U (2.7-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
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Intel Core i3-7100U (2.4-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
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6th generation Intel Core processors
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Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
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Intel Pentium® and Celeron® processors
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Intel Pentium 4415U (1.6-GHz, turbo up to 2.3 GHz, 2-MB L3 cache, 2133-MHz, quad, 15W)
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Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W) Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz, 2-MB L3 cache, 1600-MHz, dual, 6W) Graphics
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Internal graphics
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Intel HD Graphics 620
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Intel HD Graphics 610
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1
Category
Description
7th gen Dis
7th gen UMA
Intel HD Graphics 520
6th gen Dis
6th gen UMA
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7th gen Pent UMA
Intel HD Graphics 405 (Pentium only)
Pent Dis
Pent/Ce l UMA
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Intel HD Graphics 400
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Switchable discrete graphics
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AMD Radeon M520 R17M-M1-30 with 2048 MB of dedicated video memory (not ed on Celeron)
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HD Decode, DX12, and HDMI
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits, Touch-On (TOP)
Memory
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39.6-cm (15.6-in), full high-definition (FHD), white light-emitting diode (WLED), SVA, anti glare (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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Two non-customer-accessible/upgradable memory module slots (Intel Core processors)
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DDR4-2133 dual channel (DDR4-2400 bridge to DDR4-2133)
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s up to 16 GB of system RAM in the following configurations:
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16384-MB total system memory (8192×2)
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12288-MB total system memory (8192×1) + (4096×1)
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8192-MB total system memory (8192×1) or (4096×2)
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6144-MB total system memory (4096×1) + (2048×1)
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4096-MB total system memory (4096×1)
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One non-customer-accessible/upgradable memory module slot
2
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Chapter 1 Product description
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Category
Hard drives
Description
Pent Dis
Pent/Ce l UMA
DDR3L-1600 single channel
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s up to 8 GB of system RAM in the following configurations:
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8192-MB total system memory (8192×1)
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4096-MB total system memory (4096×1)
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2048-MB total system memory (2048×1)
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7th gen UMA
6th gen Dis
6th gen UMA
7th gen Pent UMA
s 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.2-mm (.28in) thicknesses
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for SSD + HDD (not ed on Pentium/Celeron)
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for m.2 SATA SSD
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Single hard drive configurations:
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2-TB, 5400 rpm, 9.5 mm or 7.2-mm
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1-TB, 5400 rpm, 9.5 mm or 7.2 mm
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500-GB, 5400 rpm, 7.0-mm
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eMMC configurations: ●
128 GB
M.2 SATA-3 configurations (value): ●
256 GB
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128 GB
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M.2 SATA-3 configurations (TLC): ●
512 GB
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256 GB
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128 GB
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Dual storage configurations
Optical drive
7th gen Dis
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256 GB Value SSD + 1 TB HDD
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128 GB Value SSD + 1 TB HDD
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Fixed, serial ATA, 9.0-mm tray load
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DVD+/-RW Double-Layer writer
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s zero power optical drive
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s M-disc
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s configuration without optical drive
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3
Category
Description
7th gen Dis
7th gen UMA
6th gen Dis
6th gen UMA
7th gen Pent UMA
Pent Dis
Pent/Ce l UMA
Camera
HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second
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HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second
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Single digital microphone
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Dual speakers
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HP Audio Control
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Ethernet
Integrated 10/100/1000 network interface card (NIC)
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Wireless Network
Integrated wireless options with single antenna (M.2/PCIe):
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Compatible with Miracast-certified devices
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for the following WLAN formats:
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Mic
Audio
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Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
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Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
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Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
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Integrated wireless options with dual antennas (M.2/PCIe):
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Compatible with Miracast-certified devices
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for the following WLAN formats:
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Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro)
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Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
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HP Multi-Format Digital Media Reader
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SD/SDHC/SDXC
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Push-pull insertion/removal
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Internal Card
One M.2 slot for SSD
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One M.2 slot for WLAN
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Ports
HDMI version 1.4b ing 1920 ×1080 @ 60Hz
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Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
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External media card
4
Chapter 1 Product description
Category
Keyboard /pointing devices
Power
Description
7th gen Dis
7th gen UMA
6th gen Dis
6th gen UMA
7th gen Pent UMA
Pent Dis
Pent/Ce l UMA
RJ-45 (Ethernet)
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USB 3.0 (2 ports; left side)
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USB 2.0 (1 right side)
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AC Smart Pin adapter plug
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Headphone/line out and microphone/line in combo jack
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Full-size textured, island style keyboard with numeric keypad
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Full size, UV paint, island-style, backlit keyboard with numeric key pad
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TouchPad with multi-touch gestures enabled
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TouchPad taps enabled by default
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TouchPad s Modern Trackpad Gestures
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AC adapters
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65-W EM
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65-W
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45-W
Operating system
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1 meter power cord
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Batteries (cylindrical)
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4-cell, 41-Whr Li-ion battery
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3-cell, 31-Whr Li-ion battery Security
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fTPM 2.0
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Kensington Security Lock
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Preinstalled
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Windows 10
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Windows 10 Professional
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For Developed Market (ML):
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Windows 10 Home ML
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Windows 10 Home Plus ML
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For Emerging Market (EM/SL):
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Windows 10 Home EM/SL
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Windows 10 Home Plus EM/SL
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Windows 10 Home Value NB EM/SL
5
Category
Description
7th gen Dis
7th gen UMA
6th gen Dis
6th gen UMA
Windows 10 Home Value NB Select Geo EM/SL
Pent Dis
Pent/Ce l UMA
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For China Market:
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PP Windows 10 Home High End China Language Edition
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PP Windows 10 Home China Language Edition
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For APJ SEAP Market (EM/SL):
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SEAP Windows 10 Home EM/SL
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SEAP Windows 10 Home Plus
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FreeDOS 2.0
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SEAP Windows 10 Home Value Notebook Service
7th gen Pent UMA
End- replaceable parts
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AC adapter
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Battery
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Optical drive
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HP 15 Laptop PC, model numbers: 15-bs1xx HP 15g Laptop PC, model numbers: 15g-br1xx HP 15q Laptop PC, model numbers: 15-bu1xx Category
Description
Product name
HP 15 Laptop PC (Intel)
8th gen Dis
8th gen UMA
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* Model numbers: 15-bs1xx HP 15g Laptop PC * Model numbers: 15g-br1xx HP 15q Laptop PC * Model numbers: 15q-bu1xx Processor
8th generation Intel® Core™ processors Intel Core i7-8550U (1.8-GHz, turbo up to 4.0 GHz, 8-MB L3 cache, 2400MHz, quad, 15W)
Graphics
6
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Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 6-MB L3 cache, 2400MHz, quad, 15W)
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Internal graphics
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Intel UHD Graphics 620
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Switchable discrete graphics
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Chapter 1 Product description
Category
Description
8th gen Dis
AMD Radeon M520 R17M-M1-30 with 2048 MB of dedicated video memory
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HD Decode, DX12, and HDMI
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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39.6-cm (15.6-in), high-definition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, slim 3.2 mm, eDP; typical brightness: 200 nits, touch-on (TOP) touch solution with bezel, multitouch enabled
Memory
Hard drives
8th gen UMA
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39.6-cm (15.6-in), full high-definition (FHD), white light-emitting diode (WLED), SVA, anti glare (1920×1080) display, slim 3.2 mm, eDP; typical brightness: 220 nits
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Two non-customer-accessible/upgradable memory module slots (Intel Core processors)
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DDR4-2400 dual channel
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s up to 16 GB of system RAM in the following configurations:
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16384-MB total system memory (8192×2)
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12288-MB total system memory (8192×1) + (4096×1)
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8192-MB total system memory (8192×1) or (4096×2)
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6144-MB total system memory (4096×1) + (2048×1)
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4096-MB total system memory (4096×1)
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s 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.2-mm (. 28-in) thicknesses
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for SSD + HDD (not ed on Pentium/Celeron)
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for m.2 SATA SSD
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Single hard drive configurations
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2-TB, 5400 rpm, 9.5 mm or 7.2-mm
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1-TB, 5400 rpm, 9.5 mm or 7.2 mm
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500-GB, 5400 rpm, 7.0-mm
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eMMC configurations ●
128 GB
M.2 SATA-3 configurations (TLC) ●
512 GB
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256 GB
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128 GB
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Dual storage configurations ●
256 GB TLC SSD + 1 TB HDD
7
Category
Description
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Fixed, serial ATA, 9.0-mm tray load
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DVD+/-RW Double-Layer writer
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s zero power optical drive
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s M-disc
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s configuration without optical drive
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√
HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second
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HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second
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Single digital microphone
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Dual speakers
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HP Audio Control
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Ethernet
Integrated 10/100/1000 network interface card (NIC)
√
√
Wireless Network
Integrated wireless options with single antenna (M.2/PCIe):
√
√
Compatible with Miracast-certified devices
√
√
for the following WLAN formats:
√
√
Optical drive
Camera Mic
Audio
External media card
Internal Card
Ports
8
8th gen UMA
√
●
128 GB TLC SSD + 1 TB HDD
8th gen Dis
●
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
√
√
●
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
√
√
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
√
√
Integrated wireless options with dual antennas (M.2/PCIe):
√
√
Compatible with Miracast-certified devices
√
√
for the following WLAN formats:
√
√
●
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro)
√
√
●
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
√
√
HP Multi-Format Digital Media Reader
√
√
SD/SDHC/SDXC
√
√
Push-pull insertion/removal
√
√
One M.2 slot for SSD
√
√
One M.2 slot for WLAN
√
√
HDMI version 1.4b ing 1920 ×1080 @ 60Hz
√
√
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
√
√
RJ-45 (Ethernet)
√
√
Chapter 1 Product description
Category
Keyboard/pointing devices
Power
Description
8th gen Dis
USB 3.0 (2 ports; left side)
√
√
USB 2.0 (1 right side)
√
√
AC Smart Pin adapter plug
√
√
Headphone/line out and microphone/line in combo jack
√
√
Full-size textured, island style keyboard with numeric keypad
√
√
Full size, UV paint, island-style, backlit keyboard with numeric keypad (backlit or no backlight)
√
√
TouchPad with multi-touch gestures enabled
√
√
TouchPad taps enabled by default
√
√
TouchPad s Modern Trackpad Gestures
√
√
AC adapters
√
√
65-W EM
√
√
65-W
√
1 meter power cord
√
√
Batteries (cylindrical)
√
√
4-cell, 41-Whr Li-ion battery
√
√
3-cell, 31-Whr Li-ion battery Security
Operating system
8th gen UMA
√
fTPM 2.0
√
√
Kensington Security Lock
√
√
Preinstalled
√
√
Windows 10
√
√
Windows 10 Professional
√
√
For Developed Market (ML)
√
√
Windows 10 Home ML
√
√
Windows 10 Home Plus ML
√
√
For Emerging Market (EM/SL)
√
√
Windows 10 Home EM/SL
√
√
Windows 10 Home Plus EM/SL
√
√
For China Market
√
√
PP Windows 10 Home High End China Language Edition
√
√
PP Windows 10 Home China Language Edition
√
√
For APJ SEAP Market (EM/SL)
√
√
Windows 10 Home EM/SL
√
√
Windows 10 Home Plus
√
√
FreeDOS 2.0
√
√
9
10
Category
Description
Service
End- replaceable parts
√
√
AC adapter
√
√
Battery
√
√
Optical drive
√
√
Chapter 1 Product description
8th gen Dis
8th gen UMA
2
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.
Right side
Component (1)
Description Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Blinking white: The hard drive is being accessed.
(2)
Drive light
●
(3)
Memory card reader
Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1.
Hold the card label-side up, with connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card: ▲
Pull the card out of the memory card reader.
(4)
USB 2.0 port
Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
(5)
Optical drive (select products only)
Depending on your computer model, reads an optical disc or reads and writes to an optical disc.
(6)
Optical drive eject button (select products only)
Releases the optical drive disc tray.
(7)
Security cable slot
Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Right side
11
Left side
Component
Description
(1)
Power connector
Connects an AC adapter.
(2)
AC adapter and battery light
●
White: The AC adapter is connected and the battery is fully charged.
●
Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
Off: The battery is not charging.
(3)
Vent
Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(4)
External monitor port (select products only)
Connects an external VGA monitor or projector.
(5)
RJ-45 (network) jack/status lights
Connects a network cable. ●
White: The network is connected.
●
Amber: Activity is occurring on the network.
(6)
HDMI port
Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
(7)
USB 3.x SuperSpeed ports (2)
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer.
(8)
Audio-out (headphone)/ Audio-in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲
Select the Start button, select HP Help and , and then select HP Documentation.
NOTE:
12
Chapter 2 Getting to know your computer
When a device is connected to the jack, the computer speakers are disabled.
Display NOTE:
Refer to the illustration that most closely matches your computer.
Component
Description
(1)
WLAN antennas*
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
(2)
Camera light
On: One or more cameras are in use.
(3)
Camera
Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
(4)
Internal microphone
Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲
Select the Start button, select HP Help and , and then select HP Documentation.
Display
13
Keyboard area TouchPad
Component
14
Description
(1)
TouchPad zone
Reads your finger gestures to move the pointer or activate items on the screen.
(2)
Left TouchPad button
Functions like the left button on an external mouse.
(3)
Right TouchPad button
Functions like the right button on an external mouse.
Chapter 2 Getting to know your computer
Lights NOTE:
Refer to the illustration that most closely matches your computer.
Component
Description
(1)
Caps lock light
On: Caps lock is on, which switches the key input to all capital letters.
(2)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Keyboard area
15
Button NOTE:
Refer to the illustration that most closely matches your computer.
Component Power button
Description ●
When the computer is off, press the button to turn on the computer.
●
When the computer is on, press the button briefly to initiate Sleep.
●
When the computer is in the Sleep state, press the button briefly to exit Sleep.
●
When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options: ▲
16
Chapter 2 Getting to know your computer
Right-click the Power icon
, and then select Power Options.
Special keys NOTE:
Refer to the illustration that most closely matches your computer.
Component
Description
(1)
esc key
Displays system information when pressed in combination with the fn key.
(2)
fn key
Executes specific functions when pressed in combination with another key.
(3)
Windows key
Opens the Start menu. NOTE:
(4)
Action keys
Pressing the Windows key again will close the Start menu.
Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
(5)
num lock key
Alternates between the navigational and numeric functions on the integrated numeric keypad.
(6)
Integrated numeric keypad
A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad. NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.
Keyboard area
17
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 17. ▲ Icon
To use an action key, press and hold the key. Description Opens the HP Assistant app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. NOTE:
To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
18
NOTE:
The airplane mode key is also referred to as the wireless button.
NOTE:
A wireless network must be set up before a wireless connection is possible.
Chapter 2 Getting to know your computer
Bottom
Component
Description
(1)
Battery lock
Locks the battery in the battery bay.
(2)
Battery bay
Holds the battery.
(3)
Battery release latch
Releases the battery.
(4)
Speakers (2)
Produce sound.
(5)
Vent
Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Bottom
19
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●
Service label—Provides important information to identify your computer. When ing , you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you . Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component (1)
Serial number
(2)
Product number
(3)
Warranty period
(4)
Model number (select products only)
Component
20
(1)
HP product name (select products only)
(2)
Model name (select products only)
(3)
Product number
(4)
Serial number
(5)
Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Chapter 2 Getting to know your computer
3
Illustrated parts catalog
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on ed parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer major components
21
Item
Component
Spare part number
(1)
Display assembly (touch or non-touch)
not spared
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 26. (2)
Top cover/keyboard NOTE:
For a detailed list of keyboard country codes, see Top cover/keyboard on page 90.
Models in the following color: jet black
925008-xxx
Models in the following color: snow white
925009-xxx
Models without a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine blue, amethyst purple, pale mint, sparkling black
925010-xxx
Models with a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine blue, amethyst purple, pale mint, sparkling black
925011-xxx
NOTE: Available only for the following countries and regions: the United States (-001), India (-002), English/French Canada (-DB1). Models without a backlight for use in the United States in the following color: rose gold
925564-001
Models with a backlight for use in the United States in the following color: rose gold
925565-001
Models without a backlight for use in the United States in the following color: snow white
938651-001
Models without a backlight for use in the United States in the following color: plum burgundy
941221-001
Models with a backlight for use in the United States in the following color: plum burgundy
941222-001
Models without a backlight for use in the United States in the following color: silk gold
L02821-001
Models with a backlight for use in the United States in the following color: silk gold
L02822-001
(3)
RTC battery
922847-001
(4)
Touchpad button board For use in models without a solid-state drive
924993-001
For use in models with a solid-state drive
934256-001
(5)
Power button board
924994-001
(6)
Solid-state drive, M.2 Value SSD: ●
256 GB
865902-017
●
128 GB
827560-048
TLC SSD:
22
●
512 GB
763008-017
●
256 GB
760615-043
●
128 GB
759848-024
eMMC module, 128 GB (not illustrated)
942689-001
(7)
Power connector cable
931613-001
(8)
USB board
924991-001
Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
Heat sink assembly (includes replacement thermal materials) (9)
For use in models with UMA graphics and Intel Pentium or Celeron processors
924977-001
(10)
For use in models with UMA graphics memory and 6th or 7th generation Intel Core processors
924975-001
(11)
For use in models with discrete graphics memory and Intel Pentium or Celeron processors
924978-001
(11)
For use in models with discrete graphics memory and 6th or 7th generation Intel Core processors
924976-001
(12)
Fan
925012-001
(13)
Memory module PC3L-1600 For use in models with Intel Pentium and Celeron processors ●
8-GB
693374-005
●
4 GB
691740-005
●
2 GB
691739-005
DDR4-2400 For use in models with 6th and 7th generation Intel Core processors
(14)
●
8-GB
862398-855
●
4 GB
862397-855
●
2 GB
864271-855
WLAN module Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter
863934-855
(15)
Hard drive connector board
924995-001
(16)
Optical drive connector board
924990-001
(17)
Optical drive (DVD+/-RW Double-Layer SuperMulti)
920417-008
(18)
Hard drive bracket
924980-001
(19)
Hard drive, 2.5 inch (does not include bracket, connector board, or cable) 2-TB, 5400-rpm
912487-855
1-TB, 5400-rpm
778192-005
500-GB, 5400-rpm
778186-005
(20)
Solid-state drive board
924992-001
(21)
Solid-state drive bracket
924981-001
(22)
System board (includes replacement thermal materials) All system boards use the following part numbers:
Computer major components
23
Item
Component
Spare part number
xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in models with discrete graphics memory: ●
Intel Core i7-7500U processor and 4 GB of discrete graphics memory
924759-xx1
●
Intel Core i7-7500U processor and 2 GB of discrete graphics memory
924757-xx1
●
Intel Core i5-8250U processor and 2 GB of discrete graphics memory
934910-xx1
●
Intel Core i5-7200U processor and 4 GB of discrete graphics memory
924758-xx1
●
Intel Core i5-7200U processor and 2 GB of discrete graphics memory
924756-xx1
●
Intel Core i3-6006U processor and 2 GB of discrete graphics memory
924755-xx1
●
Intel Core i3-5005U processor and 2 GB of discrete graphics memory
L04450-001
●
Intel Pentium N3710 processor and 2 GB of discrete graphics memory
924760-xx1
For use in models with UMA graphics memory: Intel Core i7-8550U processor
934909-001
●
Intel Core i7-7500U processor
924752-xx1
●
Intel Core i5-8250U processor
934908-xx1
●
Intel Core i5-7200U processor
924751-xx1
●
Intel Core i3-7130U processor
L02827-001
●
Intel Core i3-7100U processor
924749-xx1
●
Intel Core i3-6006U processor
924750-xx1
●
Intel Core i3-5005U processor
L04451-001
●
Intel Pentium 4415U processor
938006-xx1
●
Intel Pentium N3710 processor
924754-xx1
●
Intel Celeron N3060 processor (non-touch screen models)
924753-xx1
●
Intel Celeron N3060 processor
939605-xx1
(23)
Speakers (includes left and right speakers and cable)
(24)
Battery
(25)
24
●
925306-001
4-cell, 41-Whr, 2.8-Ah Li-ion battery
919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery
919700-850
Rubber Kit (includes upper feet) Asteroid silver
931599-001
Dark ash silver
931600-001
Silk gold
924998-001
Marine blue
925000-001
Amethyst purple
925001-001
Chapter 3 Illustrated parts catalog
Item
(26)
(27)
Component
Spare part number
Pale mint
925002-001
Empress red
926298-001
Rose gold
926299-001
Plum burgundy
941520-001
Rubber Kit (includes lower feet) Asteroid silver
931601-001
Dark ash silver
931602-001
Silk gold
925299-001
Marine blue
925301-001
Amethyst purple
925302-001
Pale mint
925303-001
Empress red
926300-001
Rose gold
926301-001
Plum burgundy
941521-001
Bottom cover For use in models with an optical drive: ●
Pike silver
924901-001
●
Silk gold
924902-001
●
Smoke gray
924903-001
●
Marine blue
924904-001
●
Amethyst purple
924905-001
●
Pale mint
924906-001
●
Jet black
924907-001
●
Snow white
924908-001
●
Empress red
924913-001
●
Rose gold
924914-001
●
Plum burgundy
941219-001
For use in models without an optical drive: ●
Pike silver
924909-001
●
Silk gold
924910-001
●
Smoke gray
924911-001
●
Marine blue
924912-001
●
Jet black
924915-001
Computer major components
25
Item
Component
Spare part number
●
Snow white
924916-001
●
Empress red
926295-001
Display assembly subcomponents
Item
Component
Spare part number
(1)
Display bezel
924925-001
(2)
Camera/microphone module
(3)
HD
919471-006
VGA
919472-006
Raw display (39.6-cm [15.6-in]) FHD, anti glare
26
Chapter 3 Illustrated parts catalog
798933-011
Item
(4)
(5)
Component
Spare part number
HD, BrightView, touch
809612-013
HD, BrightView, non-touch
847654-007
HD, anti glare
909185-005
Hinge cover Left, silver, for use in full featured models
924982-001
Right, silver, for use in full featured models
924983-001
Left, black, for use in defeatured models
924984-001
Right, black, for use in defeatured models
924985-001
Left, white, for use in defeatured models
924986-001
Right, white, for use in defeatured models
924987-001
Left, rose gold, for use in full featured models
932782-001
Right, rose gold, for use in full featured models
932783-001
Left, plum burgundy, for use in full-featured models
941518-001
Right, plum burgundy, for use in full-featured models
941519-001
Left, silk gold, for use in full-featured models
L02819-001
Right, silk gold, for use in full-featured models
L02820-001
Hinge Kit (left and right) For use in all countries and regions except for India
925297-001
For use in India
L04698-001
(6)
Antenna (includes wireless antenna cable and transceiver)
925032-001
(7)
Display cable (includes display cable and camera/microphone cable)
(8)
Non-touch screen
924930-001
Touch screen, HD
924932-001
Display enclosure: Pike silver
L03439-001
Silk gold, includes silver logo
L03440-001
Silk gold, includes silk gold logo
L02818-001
Smoke gray
924894-001
Marine blue
924895-001
Amethyst purple
924896-001
Pale mint
924897-001
Sparkling black
L03442-001
Jet black
924899-001
Empress red
L03441-001
Display assembly subcomponents
27
Item
Component
Spare part number
Rose gold
L03443-001
Snow white, for use in full-featured models
938652-001
Snow white, for use in defeatured models
924900-001
Plum burgundy
941218-001
Display cover kit (includes washers; not illustrated; for more information, see Display assembly on page 76)
L04332-001
Item
Component
Spare part number
(1)
Hard drive connector board cable
924927-001
(2)
TouchPad button board cable
924934-001
(3)
TouchPad cable
924928-001
(4)
USB board cable
924929-001
(5)
Power button board cable
924933-001
(6)
Optical drive connector board cable
924926-001
Cables
28
Chapter 3 Illustrated parts catalog
Mass storage devices
Item
Component
Spare part number
(1)
Optical drive (DVD+/-RW Double-Layer SuperMulti)
920417-008
(2)
Optical drive bezel Pike silver
924917-001
Silk gold
924918-001
Smoke gray
924919-001
Marine blue
924920-001
Amethyst purple
924921-001
Pale mint
924922-001
Jet black
924923-001
Snow white
924924-001
Empress red
926296-001
Rose gold
926297-001
Plum burgundy
941220-001
(3)
Optical drive bracket
924979-001
(4)
Solid-state drive, M.2
Mass storage devices
29
Item
Component
Spare part number
Value SSD: ●
256 GB
865902-017
●
128 GB
827560-048
TLC SSD:
(5)
(6)
●
512 GB
763008-017
●
256 GB
760615-043
●
128 GB
759848-024
Hard drive, SATA; does not include brackets, connector board, or cable): 2-TB, 5400-rpm
912487-855
1-TB, 5400-rpm
778192-005
500-GB, 5400-rpm
778186-005
Hard drive bracket
924980-001
Miscellaneous parts Component
Spare part number
HP Smart AC adapter (4.5 mm, non-PFC) 90-W
710413-001
65-W
710412-001
65-W, for use in Argentina
710340-850
65-W, EM, for use in India and the People’s Republic of China
913691-850
45-W
741553-850
45-W, for use in Argentina
741553-852
Power cord:
30
For use in Argentina
920688-003
For use in Australia
920688-011
For use in Denmark
920688-007
For use in Europe
920688-005
For use in India
920688-016
For use in Israel
920688-008
For use in Italy
920688-002
For use in Japan
920688-017
For use in North America
920688-001
For use in the People’s Republic of China
920688-014
Chapter 3 Illustrated parts catalog
Component
Spare part number
For use in South Africa
920688-010
For use in South Korea
920688-013
For use in Switzerland
920688-009
For use in Taiwan
920688-015
For use in Thailand
920688-012
For use in the United Kingdom
920688-006
Power adapter For use in Japan
226768-001
Screw Kit Black
925005-001
Silver
925006-001
HP HDMI to VGA Adapter
701943-001
Miscellaneous parts
31
32
Chapter 3 Illustrated parts catalog
4
Removal and replacement procedures preliminary requirements
Tools required You will need the following tools to complete the removal and replacement procedures: ●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Tools required
33
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION:
34
A product can be degraded by as little as 700 V.
Chapter 4 Removal and replacement procedures preliminary requirements
Typical electrostatic voltage levels Relative humidity Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ●
To avoid hand , transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines Follow these grounding workstation guidelines: ●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly dissipative surfaces, use fixtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
●
Avoid with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines
35
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in with the skin.
The following grounding equipment is recommended to prevent electrostatic damage: ●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
36
Material
Use
Voltage protection level
Antistatic plastics
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Chapter 4 Removal and replacement procedures preliminary requirements
5
Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not ed by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is ed in your location. NOTE: HP continually improves and changes product parts. For complete and current information on ed parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 20 for details. This chapter provides removal and replacement procedures for Customer Self-Repair parts. There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures
37
Battery Description
Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery
919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery
919700-850
Before disassembling the computer, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
To remove the battery: 1.
Position the computer upside down on a flat surface.
2.
Lift the computer a few inches off the surface (1).
3.
While holding the computer, slide the battery lock latch (2) to unlock the battery.
4.
While pressing on the outside edge of the battery release latch (3), slide the latch (4) to release the battery, and then remove the battery from the computer (5). NOTE: The battery release latch automatically returns to its original position.
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Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
To replace the battery, align the battery so it is parallel to the rear of the computer, and then push the battery into the battery bay until it snaps into place (1). Slide the battery lock latch (2) to lock the battery.
Component replacement procedures
39
Optical drive Description
Spare part number
DVD+/-RW Double-Layer SuperMulti Drive
920417-008
Optical drive bracket
924979-001
Optical drive bezel Pike silver
924917-001
Silk gold
924918-001
Smoke gray
924919-001
Marine blue
924920-001
Amethyst purple
924921-001
Pale mint
924922-001
Jet black
924923-001
Snow white
924924-001
Empress red
924296-001
Rose gold
924297-001
Before removing the optical drive, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
To remove the optical drive: 1.
40
Remove the Phillips PM2.5×11.0 screw (1) that secures the optical drive to the computer.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2.
Remove the optical drive (2) by sliding it out of the optical drive bay.
3.
If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel (3), and the remove it (4).
Component replacement procedures
41
4.
If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5 screw (1) that secures the bracket to the drive, and then remove the bracket (2).
Reverse this procedure to reassemble and install the optical drive.
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Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6
Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on ed parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 20 for details. This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.
Display subcomponents (bezel, , camera) NOTE:
Display assemblies are spared at the subcomponent level only.
This section illustrates how to remove the display bezel, display , and camera module without removing the display from the computer. The Display assembly on page 76 section illustrates removing all display subcomponents. To remove the display assembly subcomponents, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
Remove the display assembly subcomponents: 1.
Open the computer as far as it will open.
2.
To remove the display bezel: a.
Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the Mylar from the bottom of the display .
Component replacement procedures
43
b.
3.
44
Remove the display bezel (4).
To remove the camera/microphone module: a.
Position the display assembly with the top edge toward you.
b.
Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1).
c.
Disconnect the cable (2) from the module.
d.
Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
To remove the display : a.
Remove the four Phillips PM2.0×3.0 screws (1) that secure the display to the top of the enclosure.
b.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the display to the bottom of the enclosure.
c.
Lift the hinges up and move aside enough to be able to rotate the up and over (3).
d.
Rotate the display onto the keyboard (4) to gain access to the display cable connection on the back of the .
e.
On the back of the display , release the adhesive strip that secures the display cable to the display , and then disconnect the cable (1).
Component replacement procedures
45
f.
Remove the display from the computer (2).
Reverse this procedure to reassemble and install the display assembly components.
46
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Rubber feet Description
Spare part number
Rubber feet, upper Asteroid silver
931599-001
Dark ash silver
931600-001
Silk gold
924998-001
Marine blue
925000-001
Amethyst purple
925001-001
Pale mint
925002-001
Empress red
926298-001
Rose gold
926299-001
Plum burgundy
941520-001
Rubber feet, lower Asteroid silver
931601-001
Dark ash silver
931602-001
Silk gold
925299-001
Marine blue
925301-001
Amethyst purple
925302-001
Pale mint
925303-001
Empress red
926300-001
Rose gold
926301-001
Plum burgundy
941521-001
Before removing the rubber feet, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
To remove the rubber feet: ▲
Peel the lower rubber feet (1) and upper rubber feet (2) from the bottom of the computer. NOTE: The lower feet and upper feet are different sizes.
Component replacement procedures
47
Reverse this procedure to install the rubber feet.
48
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Bottom cover Description
Spare part number
Bottom cover for use in models with an optical drive: ●
Pike silver
924901-001
●
Silk gold
924902-001
●
Smoke gray
924903-001
●
Marine blue
924904-001
●
Amethyst purple
924905-001
●
Pale mint
924906-001
●
Jet black
924907-001
●
Snow white
924908-001
●
Empress red
924913-001
●
Rose gold
924914-001
●
Plum burgundy
941219-001
Bottom cover for use in models without an optical drive: ●
Pike silver
924909-001
●
Silk gold
924910-001
●
Smoke gray
924911-001
●
Marine blue
924912-001
●
Jet black
924915-001
●
Snow white
924916-001
●
Empress red
926295-001
Before removing the bottom cover, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
To remove the bottom cover: 1.
Position the computer upside down with the front toward you.
2.
Peel back the rubber feet enough to access the screws underneath (1)
Component replacement procedures
49
3.
50
Remove the 9 Phillips PM2.5×11.0 screws (2) that secure the bottom cover to the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Start prying at the front of the computer and work around to the back to separate the bottom cover from computer (1), and then remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
Component replacement procedures
51
WLAN module Description
Spare part number
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter
863934-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then . Before removing the WLAN module, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the WLAN module: 1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (if applicable).
2.
52
Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures
53
Memory module Description
Spare part number
Memory module (PC3L-1600) For use in models with Intel Pentium and Celeron processors: 8-GB
693374-005
4-GB
691740-005
2-GB
691739-005
Memory module (PC4-2400) For use in models with 6th and 7th generation Intel Core processors: 8-GB
862398-855
4-GB
862397-855
2-GB
864271-855
Before removing a memory module, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove a memory module: 1.
54
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures
55
Optical drive connector board Description
Spare part number
Optical drive connector board
924990-001
Optical drive cable
924926-001
Before removing the optical drive connector board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the optical drive connector board: 1.
Disconnect the cable from the optical drive connector board (1).
2.
Remove the Phillips PM2.0×2.0 screw (2) that secures the optical drive connector board to the computer.
3.
Rotate the connector side of the board upward, and then pull the board up and out of the computer (3).
Reverse this procedure to install the optical drive board connector.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive and hard drive connector board NOTE:
The hard drive spare part kit does not include the hard drive bracket, cable, or connector board.
Description
Spare part number
Hard drives: 2-TB, 5400-rpm
912487-855
1-TB, 5400-rpm
778192-005
500-GB, 5400-rpm
778186-005
Hard drive bracket
924980-001
Before removing the hard drive, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the hard drive: 1.
Remove the Phillips PM2.0×3.0 screw (1) that secures the hard drive assembly to the computer.
2.
Lift the rear of the hard drive upward (2).
Component replacement procedures
57
58
3.
Pull the hard drive assembly away from connector to remove it (3).
4.
To remove the hard drive bracket, remove the two Phillips PM3.0×3.0 screws (1) that secure the bracket to the hard drive.
5.
Remove the hard drive bracket from the hard drive (2).
6.
To remove the hard drive connector board, disconnect the cable from the board (1).
7.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the hard drive board to the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8.
Remove the hard drive board from the computer (3).
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures
59
M.2 solid-state drive adapter bracket and connector board NOTE: You can install an M.2 solid-state drive into the hard drive bay using an adapter bracket and connector board. Description
Spare part number
Solid-state drive board
924992-001
Solid-state drive bracket
924981-001
Before removing the solid-state drive adapter bracket and connector board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the solid-state drive adapter bracket and connector board:
60
1.
Disconnect the cable from the connector board (1).
2.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the connector board to the computer.
3.
Lift the connector board out of the computer (3).
4.
Remove the Phillips PM2.0×3.0 screw (4) that secures the adapter bracket to the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Lift the adapter bracket out of the computer (5)
Reverse this procedure to reassemble and install the solid-state drive adapter bracket and connector board.
Component replacement procedures
61
Solid-state drive (SSD) Description
Spare part number
Value SSD: 256 GB
865902-017
128 GB
827560-048
TLC SSD: 512 GB
763008-017
256 GB
760615-043
128 GB
759848-024
Before removing the solid-state drive, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
Remove the solid-state drive: 1.
Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.
2.
Remove the drive (2) by pulling it away from the connector. NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the solid-state drive.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RTC battery Description
Spare part number
RTC battery
922847-001
Before removing the RTC battery, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the RTC battery: ▲
Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery (2).
Reverse this procedure to install the RTC battery.
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63
Speakers Description
Spare part number
Speakers (includes left and right speakers and cable)
925306-001
Before removing the speakers, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the speakers: 1.
Disconnect the speaker cable from the system board (1).
2.
Remove the cable from its routing path along the bottom of the computer (2), and then lift up and remove the speakers from the computer (3). NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly.
Reverse this procedure to install the speakers.
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USB board Description
Spare part number
USB board
924991-001
USB board cable
924929-001
Before removing the USB board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the speakers (see Speakers on page 64).
To remove the USB board: 1.
Disconnect the USB board cable from the USB board (1).
2.
Remove the Phillips PM2.0×3.0 screw (2) that secures the USB board to the computer.
3.
Remove the USB board (3).
Reverse this procedure to install the USB board.
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Fan Description
Spare part number
Fan
925012-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the fan/heat sink assembly, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the fan:
66
1.
Lift the cables (antenna, display, power connector) from atop the screw (1).
2.
Disconnect the fan cable (2) from the system board.
3.
Remove the Phillips PM2.5×6.5 screw (3) that secures the fan to the computer.
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4.
Remove the fan from the computer (4).
Reverse this procedure to install the fan.
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Heat sink assembly NOTE:
The heat sink assembly spare part kit includes replacement thermal materials.
Description
Spare part number
Heat sink for use in models with discrete graphics memory and 6th or 7th generation Intel Core processors
924976-001
Heat sink for use in models with discrete graphics memory and Intel Pentium or Celeron processors
924978-001
Heat sink for use in models with UMA graphics memory and 6th or 7th generation Intel Core processors
924975-001
Heat sink for use in models with UMA graphics and Intel Pentium or Celeron processors
924977-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the heat sink assembly, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the heat sink assembly: 1.
Refer to the following heat sink removal image that matches your computer.
2.
In the order indicated on the heat sink, remove the screws that secure the heat sink assembly to the system board.
3.
Remove the heat sink assembly from the system board. NOTE: Heat sink appearance may vary.
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Discrete graphics
●
Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4).
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4.
UMA graphics
●
70
UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
UMA graphics (fanless)
●
UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.
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TouchPad button board Description
Spare part number
TouchPad button board for use in models without a solid-state drive
924993-001
TouchPad button board for use in models with a solid-state drive
934256-001
TouchPad button board cable
924934-001
TouchPad cable
924928-001
Before removing the TouchPad button board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
To remove the TouchPad button board: 1.
Disconnect the system board cable (1) and the TouchPad cable from the TouchPad button board (2).
2.
Remove the two Phillips PM2.0×3.0 screws (3) that secure the TouchPad button board to the computer.
3.
Pull the TouchPad button board toward the bottom of the computer, and then remove the TouchPad button board (4).
Reverse this procedure to install the TouchPad button board.
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System board NOTE:
The system board spare part kit includes replacement thermal materials.
Description
Spare part number
System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in models with discrete graphics memory: ●
Intel Core i7-7500U processor and 4 GB of discrete graphics memory
924759-xx1
●
Intel Core i7-7500U processor and 2 GB of discrete graphics memory
924757-xx1
●
Intel Core i5-8250U processor and 2 GB of discrete graphics memory
934910-xx1
●
Intel Core i5-7200U processor and 4 GB of discrete graphics memory
924758-xx1
●
Intel Core i5-7200U processor and 2 GB of discrete graphics memory
924756-xx1
●
Intel Core i3-6006U processor and 2 GB of discrete graphics memory
924755-xx1
●
Intel Core i3-5005U processor and 2 GB of discrete graphics memory
L04450-001
●
Intel Pentium N3710 processor and 2 GB of discrete graphics memory
924760-xx1
For use in models with UMA graphics memory: ●
Intel Core i7-8550U processor
934909-001
●
Intel Core i7-7500U processor
924752-xx1
●
Intel Core i5-8250U processor
934908-xx1
●
Intel Core i5-7200U processor
924751-xx1
●
Intel Core i3-7130U processor
L02827-001
●
Intel Core i3-7100U processor
924749-xx1
●
Intel Core i3-6006U processor
924750-xx1
●
Intel Core i3-5005U processor
L04451-001
●
Intel Pentium 4415U processor
938006-xx1
●
Intel Pentium N3710 processor
924754-xx1
●
Intel Celeron N3060 processor
924753-xx1 939605-xx1
Before removing the system board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
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3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the WLAN module (see WLAN module on page 52).
8.
Remove the memory module (see Memory module on page 54).
9.
Remove the solid-state drive (see Solid-state drive (SSD) on page 62).
To remove the system board: 1.
Position the computer upright, and then disconnect the following cables from the system board: (1): Power connector cable (2): Display cable (3): Power button board cable (4): Speaker cable (5): TouchPad cable (6): Hard drive connector cable (7): USB board cable (8): Keyboard cable (9): Optical drive board cable
2.
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Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
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3.
Rotate the side of the board upward (2), and then lift the system board out of the computer (3).
Reverse this procedure to install the system board.
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Display assembly This section describes removing the display assembly and disassembling display subcomponents. You must remove the display from the computer to disassemble display subcomponents. Before removing the display assembly, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the fan (see Fan on page 66).
To remove the display assembly:
76
1.
Disconnect the display cable from the system board (1).
2.
Disconnect the wireless antennas from the WLAN module (2).
3.
Remove the four Phillips PM2.5×6.0 screws (3) (two from each hinge) and one broadhead Phillips PM2.0×2.0 screw (4) (on the left hinge) that secures the display assembly to the computer.
4.
Lift the display to bend the hinges upward (5).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Separate the display from the computer (6).
If it is necessary to replace any of the display assembly subcomponents: 1.
To remove the display bezel: a.
Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the Mylar from the bottom of the display .
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b.
Remove the display bezel (4). NOTE: The display will not be connected to the computer as shown in the following image.
2.
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To remove the camera/microphone module: a.
Position the display assembly with the top edge toward you.
b.
Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1).
c.
Disconnect the cable (2) from the module.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
d.
3.
Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
To remove the display : a.
Remove the four Phillips PM2.0×3.0 screws (1) that secure the display to the top of the enclosure.
b.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the display to the bottom of the enclosure.
c.
Lift the hinges up and move aside enough to be able to rotate the up and over (3).
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d.
Rotate the display onto the keyboard (4) to gain access to the display cable connection on the back of the . NOTE: The display will not be connected to the computer as shown in the following image.
e.
On the back of the display , release the adhesive strip that secures the display cable to the display , and then disconnect the cable (1).
f.
Remove the display from the computer (2). NOTE: The display will not be connected to the computer as shown in the following image.
4. 80
To remove the display hinges:
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
a.
Remove the Phillips PM2.0×3.0 screw (1) that secures each hinge cover to the display enclosure.
b.
Slide the left hinge cover toward the left and remove while threading the cable through the hinge cover (2).
c.
Slide the right hinge cover toward the right to remove (3).
d.
Remove the two broadhead Phillips PM2.5×2.5 screws (1) and the broadhead PM2.5×3.0 screw (2) that secure each hinge to the bottom of the display enclosure.
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e.
82
Remove the display hinges (3).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
To remove the wireless antennas an cables, release the cables from the clips built into the side of the display enclosure (1), and then remove the antennas and cables (2).
When installing the antennas, use the following image to determine correct installation locations at the top of the display enclosure.
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6.
84
To remove the display/camera cable, remove the cable from the clips built into the side of the display enclosure (1), and then remove the cable from the display enclosure (2).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7.
Use the following image to determine proper cable routing around the left hinge for the camera/display cable and the wireless antenna cables. (1): Camera cable routing path (2): Display/camera cable routing path (3): Antenna cable routing path
8.
If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
Reverse this procedure to reassemble and install the display assembly. When assembling the display assemble, add the three washers as shown in the following image. The washers are available in Display Cover Kit.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable Description
Spare part number
Power connector cable
931613-001
Before removing the power connector cable, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the display (see Display assembly on page 76).
To remove the power connector cable: 1.
Disconnect the power connector cable from the system board (1).
2.
Remove the cable from its routing path in the computer (2).
3.
Use a tool to pry the connector out of the computer (3), and then remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
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Power button board Description
Spare part number
Power button board
924994-001
Power button board cable
924933-001
Before removing the power button board, follow these steps: 1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 38).
5.
Remove the optical drive (see Optical drive on page 40), if installed.
6.
Remove the bottom cover (see Bottom cover on page 49).
7.
Remove the display (see Display assembly on page 76).
To remove the power button board: 1.
Disconnect the cable from the power button board (1).
2.
Remove the Phillips PM2.0×2.0 screw (2) that secures the power button board to the computer.
3.
Remove the power button board from the computer (3).
Reverse this procedure to install the power button board and cable.
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Cable locations Description
Spare part number
TouchPad cable
924928-001
Hard drive cable
924927-001
USB board cable
924929-001
Optical drive connector board cable
924926-001
Power button board cable
924933-001
Use the following image to determine properly cable location and routing. (1) TouchPad cable (2) Hard drive cable (3) USB board cable (4) Optical drive connector board cable (5) Power button board cable
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Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable (if equipped). In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE:
All top cover/keyboard spare part kits include TouchPad.
Description
Spare part number
Models in the following color: jet black
925008-xxx
Models in the following color: snow white
925009-xxx
Models without a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine blue, amethyst purple, pale mint, sparkling black
925010-xxx
Models with a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine blue, amethyst purple, pale mint, sparkling black
925011-xxx
NOTE: Available only for the following countries and regions: the United States (-001), India (-002), English/French Canada (-DB1).
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Models without a backlight for use in the United States in the following color: rose gold
925564-001
Models with a backlight for use in the United States in the following color: rose gold
925565-001
Models without a backlight for use in the United States in the following color: snow white
938651-001
Models without a backlight for use in the United States in the following color: plum burgundy
941221-001
Models with a backlight for use in the United States in the following color: plum burgundy
941222-001
Models without a backlight for use in the United States in the following color: silk gold
L02821-001
Models with a backlight for use in the United States in the following color: silk gold
L02822-001
For use in country or region
Spare part number
For use in country or region
Spare part number
For use in country or region
Spare part number
Belgium
-A41
India
-002
Slovenia
-BA1
Bulgaria
-261
Israel
-BB1
South Korea
-AD1
English/French Canada
-DB1
Italy
-061
Spain
-071
Czech Republic and Slovakia
-FL1
Latin America
-161
Switzerland
-BG1
Denmark, Finland, and Norway
-DH1
The Netherlands
-B31
Taiwan
-AB1
-051
Portugal
-131
Thailand
-281
-041
Romania
-271
Turkey
-141
Greece
-151
Russia
-251
United Kingdom
-031
Hungary
-211
Saudi Arabia
-171
United States
-001
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7
Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. ▲
Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some packages contain a file named Ree.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ●
HP Assistant 1.
Type in the taskbar search box, and then select the HP Assistant app. – or – Click the question mark icon in the taskbar.
2. ●
Select My PC, and then select Specifications.
Setup Utility (BIOS) 1.
Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 91).
2.
Select Main, select System Information, and then make note of the BIOS version.
3.
Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see ing a BIOS update on page 92.
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91
ing a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the and installation, follow these instructions: ●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network before installing any software updates, especially system BIOS updates. 1.
Type in the taskbar search box, and then select the HP Assistant app. – or – Click the question mark icon in the taskbar.
2.
Click Updates, and then click Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the area, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been ed to your hard drive.
b.
Follow the on-screen instructions to your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is ed. You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the is complete. If no instructions appear, follow these steps: 1.
Type file in the taskbar search box, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the ed file from your hard drive.
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Chapter 7 Using Setup Utility (BIOS)
8
Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Assistant app. ▲
Type in the taskbar search box, and then select the HP Assistant app. ‒ or – Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model. ●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 93. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 94.
●
Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 95. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from . See the Worldwide Telephone Numbers booklet included with the computer. You can also find information on the HP website. Go to http://www.hp.com/, select your country or region, and follow the on-screen instructions.
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93
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 94. ●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. –
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
–
HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.
–
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.
–
If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find information on the HP website. Go to http://www.hp.com/ , select your country or region, and follow the on-screen instructions.
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
–
The creation process can take an hour or more. Do not interrupt the creation process.
–
If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.
To create HP Recovery media: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 95.
Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app. ▲
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Select the Start button, and then select the Get started app.
Chapter 8 Backing up, restoring, and recovering
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲
●
Not all methods are available on all products.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 95. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 93.
●
On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 95.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 98.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 93.
What you need to know before you get started ●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 93.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 93.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from . See the Worldwide Telephone Numbers booklet included with the computer. You can also find information from the HP
Restore and recovery
95
website. Go to http://www.hp.com/, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE:
Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps (select products only). 1.
Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment. ‒ or – For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards: ●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or – ●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 97.
3.
96
Follow the on-screen instructions.
Chapter 8 Backing up, restoring, and recovering
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1.
Insert the HP Recovery media.
2.
Access the system Startup menu. For computers or tablets with keyboards attached: ▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards: ▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9. ‒ or – Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Restore and recovery
97
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 93. NOTE:
The Remove Recovery Partition option is only available on products that this function.
Follow these steps to remove the HP Recovery partition:
98
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Chapter 8 Backing up, restoring, and recovering
9
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1.
Turn on or restart the computer, and quickly press esc.
2.
Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
Connected USB drive NOTE: To the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see ing HP PC Hardware Diagnostics (UEFI) to a USB device on page 99.
3.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press esc.
ing HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) instructions are provided in English only, and you must use a Windows computer to and create the HP UEFI environment because only .exe files are offered. There are two options to HP PC Hardware Diagnostics to a USB device. the latest UEFI version 1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select the link, and then select Run.
any version of UEFI for a specific product 1.
Go to http://www.hp.com/.
2.
Select Get software and drivers.
ing HP PC Hardware Diagnostics (UEFI) to a USB device
99
3.
Enter the product name or number. – or – Select Identify now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and the UEFI version you want.
Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information ing the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/ techcenter/pcdiags. Additional information is included in the web-based training offered by HP University. See the modules that cover HP PC Hardware Diagnostics (UEFI).
100 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)
10 Specifications Computer specifications Metric
U.S.
Depth
253.8 mm
9.99 in
Width
380.0 mm
14.9 in
Height
23.8 mm
0.94 in
1861 g
4.10 lb
1908 g
4.21 lb
Weight (configurations with SSD+HDD only)
2053 g
4.53 lb
3 cell battery
2100 g
4.63 lb
Dimensions (touch models)
Weight (configurations with SSD only) 3 cell battery 4 cell battery
4 cell battery Input power Operating voltage and current
19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.31 A – 45 W
Temperature Operating
5°C to 35°C
41°F to 95°F
Nonoperating
‑20°C to 60°C
‑4°F to 140°F
Relative humidity (noncondensing) Operating
10% to 90%
Nonoperating
5% to 95%
Maximum altitude (unpressurized) Operating
‑15 m to 3,048 m
‑50 ft to 10,000 ft
Nonoperating
‑15 m to 12,192 m
‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
Computer specifications 101
39.6-cm (15.6-in) display specifications Metric
U.S.
Active diagonal size
39.6-cm
15.6-in
Resolution
1366x768 (HD) 1920x1080 (FHD)
Surface treatment
BrightView Anti glare
Brightness
200 nits (touch) 220 nits (non-touch)
Viewing angle
SVA
Backlight
WLED
Graphics adapter
eDP
Thickness
3.2 mm (touch) 3.2 mm (non-touch)
102 Chapter 10 Specifications
Hard drive specifications 2-TB*
1-TB*
500-GB*
Height
9.5 mm or 7.2 mm
9.5 mm or 7.2 mm
7.0 mm
Length
100.4 mm
100.4 mm
100.6 mm
Width
69.9 mm
69.9 mm
70.1 mm
Weight
130.0 g
107.0 g
92.0 g
Interface type
SATA
SATA
SATA
Synchronous (maximum)
300 MB/sec
300 MB/sec
300 MB/sec
Security
ATA security
ATA security
ATA security
Single track
2.0 ms
2.0 ms
3 ms
Average (read/write)
12 ms
12 ms
13 ms
Maximum
22 ms
22 ms
24 ms
Logical blocks
3,907,029,168
1,953,525,168
1,048,576,000
Disk rotational speed
5400 rpm
5400 rpm
5400 rpm
Dimensions
Transfer rate
Seek times (typical read, including setting)
Operating temperature
0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE:
Certain restrictions and exclusions apply. technical for details.
Hard drive specifications 103
M.2 solid-state drive specifications 128-GB*
256-GB*
512-GB*
Width
1 mm
1 mm
1.5 mm
Length
50.8 mm
50.8 mm
80.0 mm
Width
28.9 mm
28.9 mm
22.0 mm
Weight
< 10 g
< 10 g
<9g
Interface type
ATA-7
ATA-7
ATA-7
Sequential Read
Up to 520 MB/s
Up to 535 MB/s
Up to 530 MB/s
Random Read
Up to 60K IOPs
Up to 97K IOPs
Up to 97K IOPs
Sequential Write
Up to 160 MB/s
Up to 515 MB/s
Up to 515 MB/s
Random Write
Up to 34K IOPs
Up to 59K IOPs
Up to 88K IOPs
Ready time, Maximum (to not busy)
1.0 s
1.0 s
1.0 s
Logical
0.1 ms
0.1 ms
0.1 ms
Total logical sectors
250,069,680
500,118,192
1,000,215,216
0° to 70°C (32°F to 158°F)
0° to 70°C (32°F to 158°F)
-40° to 85°C (-40°F to 185°F)
-40° to 85°C (-40°F to 185°F)
Dimensions
Transfer rate
Access times
Operating temperature Operating Non-operating
0° to 70°C (32°F to 158°F) -40° to 85°C (-40°F to 185°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE:
Certain restrictions and exclusions apply. technical for details.
104 Chapter 10 Specifications
DVD±RW SuperMulti DL Drive specifications Component
Value
Applicable disc
Read:
Write:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM
CD-R and CD-RW
Center hole diameter
DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM
1.5 cm (0.59 in)
Disc diameter Standard disc
12 cm (4.72 in)
Mini disc
8 cm (3.15 in)
Disc thickness
1.2 mm (0.047 in)
Track pitch
0.74 µm
Access time
CD
DVD
Random
< 175 ms
< 230 ms
Full stroke
< 285 ms
< 335 ms
Audio output level
Line-out, 0.7 Vrms
Cache buffer
2 MB
Data transfer rate 24X CD-ROM
3,600 KB/sec
8X DVD-ROM
10,800 KB/sec
24X CD-R
3,600 KB/sec
16X CD-RW
2,400 KB/sec
8X DVD+R
10,800 KB/sec
4X DVD+RW
5,400 KB/sec
8X DVD-R
10,800 KB/sec
4X DVD-RW
5,400 KB/sec
2.4X DVD+R(9)
2,700 KB/sec
5X DVD-RAM
6,750 KB/sec
Transfer mode
Multiword DMA Mode
Startup time
< 15 seconds
Stop time
< 6 seconds
DVD±RW SuperMulti DL Drive specifications 105
106 Chapter 10 Specifications
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries The following requirements are applicable to all countries and regions: ●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 107
Requirements for specific countries and regions Country/region
Accredited agency
Applicable note number
Argentina
IRAM
1
Australia
SAA
1
Austria
OVE
1
Belgium
CEBEC
1
Brazil
ABNT
1
Canada
CSA
2
Chile
IMQ
1
Denmark
DEMKO
1
Finland
FIMKO
1
UTE
1
VDE
1
India
ISI
1
Israel
SII
1
Italy
IMQ
1
Japan
JIS
3
The Netherlands
KEMA
1
New Zealand
SANZ
1
Norway
NEMKO
1
The People's Republic of China
CCC
4
Saudi Arabia
SASO
7
Singapore
PSB
1
South Africa
SABS
1
South Korea
KTL
5
Sweden
SEMKO
1
Switzerland
SEV
1
Taiwan
BSMI
6
Thailand
TISI
1
The United Kingdom
ASTA
1
The United States
UL
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
108 Chapter 11 Power cord set requirements
Country/region
Accredited agency
Applicable note number
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 109
110 Chapter 11 Power cord set requirements
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
111
112 Chapter 12 Recycling
Index A AC adapter and battery light, identifying 12 action keys identifying 17 using 18 airplane mode key 18 antenna illustrated 27 antennas removing 83, 84 audio, product description 4, 8 audio-out (headphone)/audio-in (microphone) combo jack, identifying 12 B backups 93 battery illustrated 24 removing 38 battery cover, identifying 19 battery lock, identifying 19 BIOS determining version 91 ing an update 92 starting the Setup Utility 91 updating 91 Bluetooth label 20 boot order changing 97 bottom 20 bottom cover illustrated 25 removing 49 buttons left TouchPad 14 optical drive eject 11 power 16 right TouchPad 14 C cable locations removing 89
cables illustrated 28 cables, service considerations 33 camera identifying 13 camera light, identifying 13 camera/microphone cable illustrated 27 removing 45, 79, 80 camera/microphone module illustrated 26 removing 44, 78 caps lock light, identifying 15 components bottom 19 display 13 left side 12 right side 11 computer major components, illustrated 21 computer specifications 101 connector, power 12 connectors, service considerations 33 D display assembly illustrated 22 removing 76 display assembly subcomponents illustrated 26 removing 76 display bezel illustrated 26 removing 43, 77 display cable illustrated 27 removing 80 display enclosure illustrated 27 removing 85 display illustrated 26 product description 2, 7 removing 45, 79, 80
display specifications 102 display subcomponents removal 43 spare part numbers 43 drive light, identifying 11 DVD±RW SuperMulti DL Drive specifications 105 E electrostatic discharge 34 eMMC module spare part number 22 equipment guidelines 36 esc key, identifying 17 Ethernet, product description external media cards 4, 8 external monitor port identifying 12
4, 8
F fan illustrated 23 removing 66 fn key, identifying 17 G graphics, product description 1, 6 grounding guidelines 34 guidelines equipment 36 grounding 34 packaging 35 transporting 35 workstation 35 H hard drive illustrated 23, 30 precautions 34 product description 3, 7 removing 57 specifications 103 hard drive board illustrated 23
Index 113
hard drive bracket illustrated 23, 30 hard drive brackets removing 58 hard drive connector removing 59 hard drive connector and cable removing 58 hard drive connector board removing 57 hard drive connector board cable illustrated 28 HDMI port identifying 12 heat sink assembly illustrated 23 removing 23, 68 hinge cover illustrated 27 hinges illustrated 27 removing 45, 79, 80 HP PC Hardware Diagnostics (UEFI) using 99 HP Recovery Manager correcting boot problems 97 starting 96 HP Recovery media creating 93 recovery 96 HP Recovery partition recovery 96 removing 98 I integrated numeric keypad, identifying 17 internal card product description 4, 8 internal microphones, identifying 13 J jacks audio-out (headphone)/audio-in (microphone) 12 network 12 RJ-45 (network) 12
114 Index
K keyboard illustrated 22 product description 5, 9 keys action 17 airplane mode 18 esc 17 fn 17 Windows 17 L labels Bluetooth 20 regulatory 20 serial number 20 service 20 wireless certification 20 WLAN 20 latches battery release 19 lights AC adapter and battery light 12 caps lock 15 drive 11 mute 15 power 11 RJ-45 (network) status 12 M M.2 solid-state drive specifications 104 M.2 solid-state drive adapter bracket and connector board removing 60 mass storage devices illustrated 29 precautions 34 memory card reader, identifying 11 memory card, identifying 11 memory module illustrated 23 product description 2, 7 removing 54 microphone 4, 8 minimized image recovery 96 minimized image, creating 95 model name 1, 6 mute light, identifying 15
N network jack, identifying 12 O operating system 5, 9 optical drive illustrated 23, 29 precautions 34 product description 3, 8 removing 40 specifications 105 optical drive bezel illustrated 29 optical drive bracket illustrated 29 optical drive connector board illustrated 23, 56 removing 56 optical drive connector board cable illustrated 28 optical drive eject button, identifying 11 optical drive rear bracket removing 41, 42 optical drive, identifying 11 original system recovery 95 P packaging guidelines 35 plastic parts, service considerations 33 pointing device 5, 9 ports external monitor 12 HDMI 12 product description 4, 8 USB 2.0 11 USB 3.x SuperSpeed 12 power button board illustrated 22 removing 88 power button board cable illustrated 28 power button, identifying 16 power connector cable illustrated 22 removing 87 power connector, identifying 12
power cord requirements for all countries 107 requirements for specific countries and regions 108 set requirements 107 power lights, identifying 11 power requirements 5, 9 processor product description 1, 6 product description audio 4, 8 display 2, 7 Ethernet 4, 8 external media cards 4, 8 graphics 1, 6 hard drive 3, 7 internal card 4, 8 keyboard 5, 9 memory module 2, 7 microphone 4, 8 operating system 5, 9 optical drive 3, 8 pointing device 5, 9 ports 4, 8 power requirements 5, 9 processor 1, 6 product name 1, 6 security 5, 9 serviceability 6, 10 video 4, 8 wireless 4, 8 product name 1, 6 product name and number, computer 20 R recover options 95 recovery discs 94, 96 HP Recovery Manager 95 media 96 starting 96 ed discs 94 system 95 USB flash drive 96 using HP Recovery media 94
recovery media creating 93 creating using HP Recovery Manager 94 recovery partition removing 98 regulatory information regulatory label 20 wireless certification labels 20 removal/replacement preliminaries 33 procedures 37, 43 RJ-45 (network) jack, identifying 12 RJ-45 (network) status lights, identifying 12 RTC battery illustrated 22 removing 63 rubber feet removing 47 S security cable slot, identifying 11 security, product description 5, 9 serial number, computer 20 service considerations cables 33 connectors 33 plastic parts 33 service labels, locating 20 serviceability, product description 6, 10 slots memory card reader 11 security cable 11 solid-state drive illustrated 29 removal 62 spare part number 22, 30, 62 solid-state drive board illustrated 23, 60 solid-state drive bracket illustrated 23, 60 speakers illustrated 24 removing 64 speakers, identifying 19 special keys, using 17 specifications computer 101
display 102 DVD±RW SuperMulti DL Drive 105 hard drive 103 M.2 solid-state drive 104 optical drive 105 ed discs, recovery 94 system board removing 73 spare part number 23, 73 system recovery 95 system restore point creating 94 system restore point, creating 93 T tools required 33 top cover/keyboard removing 90 TouchPad buttons 14 TouchPad button board removing 72 spare part number 22, 72 TouchPad button board cable illustrated 28 TouchPad cable illustrated 28 TouchPad zone, identifying 14 transporting guidelines 35 traveling with the computer 20 U USB 2.0 port, identifying 11 USB 3.x SuperSpeed port, identifying 12 USB board removing 65 spare part number 22 USB board cable illustrated 28 V vents, identifying 12, 19 video, product description 4, 8 W Windows system restore point 93, 94 Windows key, identifying 17
Index 115
Windows tools using 94 wireless antenna illustrated 27 wireless antennas removing 83, 84 wireless certification label 20 wireless, product description 4, 8 WLAN antennas, identifying 13 WLAN device 20 WLAN label 20 WLAN module illustrated 23 removing 52 workstation guidelines 35
116 Index
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